Why Is My Amazon Pay By Invoice Suspended?

If you’re an Amazon seller and you’ve recently noticed that your Pay by Invoice payment option has been suspended, it can be worrying and frustrating. Pay by Invoice allows business customers to pay for orders after 30 days, so having this suddenly unavailable could disrupt your cash flow and relationships with B2B buyers.

In this comprehensive guide, we’ll explore all the potential reasons that Amazon may suspend Pay by Invoice privileges for your account and what you can do to get reinstated.

If you’re short on time, here’s a quick answer: Amazon will suspend Pay by Invoice if your account has late payments, chargebacks, or other signs of risk. To get reinstated, you’ll need to provide financial statements, get credit approved, and have a history of on-time payments.

Background on Amazon’s Pay by Invoice

Amazon’s Pay by Invoice is a payment method that allows eligible business customers to make purchases on Amazon and receive an invoice for payment instead of using a credit card or other payment options.

This feature provides flexibility and convenience for businesses that prefer to pay for their purchases at a later date.

What is Pay by Invoice?

Pay by Invoice is a payment option that allows eligible business customers to place orders on Amazon and receive an invoice for payment. This invoice typically includes details such as the order total, payment due date, and payment instructions.

It gives businesses the ability to manage their cash flow more effectively by allowing them to pay for their purchases on a schedule that aligns with their business needs.

Who is Eligible for Pay by Invoice?

Pay by Invoice is available to eligible business customers on Amazon. To be eligible, businesses must meet certain criteria, including having a registered business account on Amazon and a good payment history.

Additionally, the business must have been selling on Amazon for a minimum period of time and meet certain sales volume thresholds. Eligibility requirements may vary by country, so it’s important for businesses to review the specific criteria for their region.

Benefits for Sellers

Pay by Invoice offers several benefits for sellers on Amazon. By offering this payment option, sellers can attract and retain business customers who prefer to pay on invoice. This can help sellers increase their sales and reach a larger customer base.

Additionally, Pay by Invoice provides sellers with more predictable cash flow as they receive payment for their orders within a specified timeframe.

Moreover, Pay by Invoice can improve the overall customer experience by providing businesses with a seamless payment process. It simplifies the purchasing process for business customers, allowing them to focus on their core operations rather than worrying about immediate payment.

By offering Pay by Invoice, Amazon aims to support the growth and success of businesses by providing them with flexible payment options that meet their unique needs.

Reasons for Suspension of Pay by Invoice

Late or Missing Payments

One of the main reasons why your Amazon Pay by Invoice may be suspended is due to late or missing payments. Amazon expects its users to make timely payments for their invoices. If you consistently fail to pay on time or miss payments altogether, your account may be suspended.

It’s important to keep track of your payment due dates and ensure that you have sufficient funds to cover your invoices.

High Volume of Chargebacks

Another reason for the suspension of Pay by Invoice is a high volume of chargebacks. Chargebacks occur when customers dispute a charge on their credit card and request a refund. If you have a significant number of chargebacks associated with your Pay by Invoice transactions, it may indicate poor customer satisfaction or potential fraudulent activity.

This can lead to the suspension of your Pay by Invoice privileges.

Poor Credit History

If you have a poor credit history, it may also result in the suspension of your Pay by Invoice option. Amazon conducts credit checks on its users to determine their creditworthiness. If your credit score is low or you have a history of late payments or defaults, Amazon may deem you as a high-risk customer and suspend your Pay by Invoice privileges.

Account Performance Issues

An account with consistently poor performance can also lead to the suspension of Pay by Invoice. Amazon monitors various metrics such as order defect rate, late shipment rate, and cancellation rate to assess the overall performance of sellers.

If you consistently fail to meet Amazon’s performance standards, your Pay by Invoice option may be suspended.

Inactive Account

If your Amazon account is inactive for an extended period of time, it may result in the suspension of Pay by Invoice. Amazon expects users to actively use their accounts and make regular transactions. If you have not used your account for a long time, it may be considered inactive and your Pay by Invoice option may be suspended.

Policy Violations

Violation of Amazon’s policies can also lead to the suspension of Pay by Invoice. It is important to adhere to Amazon’s guidelines and policies to ensure a smooth and uninterrupted experience. If you engage in activities that violate Amazon’s policies, such as selling prohibited items or engaging in fraudulent practices, your Pay by Invoice option may be suspended.

It is essential to understand the reasons behind the suspension of Pay by Invoice and take appropriate measures to rectify the issue. Keeping track of payments, maintaining a good credit history, and adhering to Amazon’s policies can help prevent the suspension of your Pay by Invoice privileges.

How to Get Pay by Invoice Reinstated

Fix Underlying Issues

If your Amazon Pay by Invoice has been suspended, the first step to getting it reinstated is to identify and fix any underlying issues. This could include addressing any outstanding invoices, resolving disputes, or updating your payment information.

By taking the time to resolve these issues, you can demonstrate to Amazon that you are committed to meeting your financial obligations and are a reliable partner.

Provide Updated Financial Statements

Once you have addressed any underlying issues, it is important to provide Amazon with updated financial statements. This will help them assess your current financial situation and determine whether you are eligible for Pay by Invoice reinstatement.

Make sure your financial statements are accurate and up-to-date, as any discrepancies could further delay the reinstatement process.

Get Credit Approved

Another important step in getting Pay by Invoice reinstated is to ensure that your credit is approved. Amazon relies on creditworthiness to determine who is eligible for Pay by Invoice. If your credit has been denied or needs improvement, consider taking steps to improve your credit score or exploring alternative financing options.

Appeal the Decision

If your Pay by Invoice suspension seems unjust or there were extenuating circumstances, you have the option to appeal the decision. You can provide any additional information or documentation that supports your case.

Be sure to follow Amazon’s appeals process and provide a compelling argument as to why your Pay by Invoice should be reinstated.

Wait for Pay by Invoice Probation Period

Once you have taken the necessary steps to address any issues and provide the required documentation, you may need to wait for a probation period before your Pay by Invoice is reinstated. This probation period allows Amazon to monitor your account and ensure that you are meeting your financial obligations.

Patience is key during this time, as reinstatement can take several weeks.

Remember, each case is unique, and the reinstatement process may vary depending on your specific circumstances. It is always a good idea to reach out to Amazon’s support team for guidance and clarification throughout the process.

Best Practices to Avoid Suspension

If you want to ensure that your Amazon Pay by Invoice account remains in good standing and avoid any potential suspensions, there are several best practices you can follow. By implementing these practices, you can maintain a healthy relationship with Amazon and continue to enjoy the benefits of using Amazon Pay by Invoice.

Closely Monitor Payment Cycles

One of the most important steps to avoiding suspension is to closely monitor your payment cycles. Make sure to keep track of when your invoices are due and pay them on time. Late or missed payments can lead to account suspensions, so it’s crucial to stay on top of your payment schedule.

Additionally, be aware of any changes or updates to your payment terms. Amazon may adjust your payment cycles based on your business performance, so it’s essential to stay informed and adapt accordingly.

Maintain Good Credit Health

Your credit health plays a significant role in your ability to use Amazon Pay by Invoice without any disruptions. Maintaining a good credit score is crucial, as it demonstrates your financial responsibility and reliability as a seller.

To maintain a healthy credit score, make sure to pay all your bills and invoices on time. Late or missed payments can negatively impact your credit score and increase the chances of your account being suspended.

Managing your finances effectively and keeping your credit in good standing will help you avoid any unnecessary complications.

Keep Account in Good Standing

Aside from monitoring your payment cycles and maintaining good credit health, it’s essential to keep your Amazon seller account in good standing overall. This means complying with Amazon’s policies and guidelines, providing excellent customer service, and ensuring timely and accurate fulfillment of orders.

Regularly review your seller metrics and make improvements where necessary. By consistently meeting or exceeding Amazon’s performance standards, you demonstrate your commitment to providing a positive buying experience for customers, which can help prevent suspensions.

Proactively Communicate with Amazon

Lastly, proactively communicating with Amazon can go a long way in avoiding suspension. If you encounter any issues or anticipate potential challenges with your account or payments, reach out to Amazon’s seller support for assistance.

By communicating your concerns and seeking guidance from Amazon, you demonstrate your commitment to resolving any issues promptly. This proactive approach can help prevent misunderstandings and potential suspensions, as Amazon appreciates sellers who take initiative in resolving problems.

Remember, following these best practices can significantly reduce the risk of having your Amazon Pay by Invoice account suspended. By staying vigilant, maintaining good credit health, keeping your account in good standing, and proactively communicating with Amazon, you can ensure a smooth and uninterrupted experience with Amazon Pay by Invoice.


Having your Pay by Invoice payments suspended can severely impact your Amazon business, especially if you rely on business customers that need flexible payment terms. By understanding the reasons Amazon may suspend this privilege and taking proactive steps to maintain your account, you can avoid disruptions in your cash flow and operations.

Monitoring payments, keeping up good financial health, and staying compliant with Amazon’s terms of service will help safeguard your access to Pay by Invoice. With some focus on preventing issues before they happen, you can continue offering this beneficial payment method to your B2B buyers seamlessly.

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