Troubleshooting Apple Pay When Double Clicking The Side Button On Iphone

Apple Pay is a convenient way to make purchases using your iPhone or Apple Watch. With just a double click of the side button, you can authenticate payments quickly and securely using Face ID. However, sometimes Apple Pay doesn’t work when you double click the side button on your iPhone.

In this comprehensive guide, we’ll walk you through why Apple Pay may not be working and provide fixes to troubleshoot the issue.

If you’re short on time, here are some quick things to check if Apple Pay isn’t working when you double click the side button on your iPhone: Make sure Apple Pay is set up properly in your Wallet app, check that you have an active internet connection, confirm the app you’re using supports Apple Pay, and try force restarting or resetting your iPhone.

Checking Basic Apple Pay Settings and Compatibility

When encountering issues with Apple Pay, it’s important to start troubleshooting by checking the basic settings and compatibility. By following these steps, you can ensure that your Apple Pay is set up properly and that all necessary requirements are met.

Ensure Apple Pay is Set Up Properly in Wallet App

The first thing to verify is that Apple Pay is set up properly in your Wallet app. Open the Wallet app on your iPhone and check if your credit or debit cards are listed. If they are not, you will need to add them by tapping the “+” button and following the on-screen instructions.

It’s also essential to make sure that the correct card is set as your default payment method.

If you’ve recently updated your iPhone’s operating system, it’s possible that some settings may have been reset. In this case, you might need to re-enter your card details or verify your identity with your card issuer.

Confirm You Have an Active Internet Connection

An active internet connection is crucial for Apple Pay to function properly. Make sure that you are connected to a stable Wi-Fi network or have a cellular data connection enabled. If you are experiencing issues with your internet connection, try restarting your iPhone or switching to a different network to see if the problem persists.

If you’re using Apple Pay in a store, ensure that the store’s payment terminal is also connected to the internet. Some stores may have temporary connectivity issues, so it’s worth trying again or using an alternative payment method if necessary.

Verify the App You’re Using Supports Apple Pay

Not all apps support Apple Pay, so it’s essential to check if the app you’re using is compatible. Look for the Apple Pay logo or a mention of Apple Pay as a supported payment method in the app’s description or payment options.

If you’re unsure, you can visit the app developer’s website or contact their support for more information.

It’s worth mentioning that some apps may require additional setup or verification before you can use Apple Pay. Check the app’s settings or payment preferences to ensure that you have completed any necessary steps.

By following these troubleshooting steps, you can resolve common issues with Apple Pay when double-clicking the side button on your iPhone. Remember, if you encounter persistent problems, it’s always recommended to consult Apple Support or visit an Apple Store for assistance.

Troubleshooting Issues with Face ID and Passcode

Make Sure Face ID is Enabled and Working

If you’re experiencing issues with Apple Pay when double clicking the side button on your iPhone, the first thing you should check is whether Face ID is enabled and working properly. Face ID is the facial recognition feature on newer iPhones that allows you to authenticate payments with just a glance.

To ensure Face ID is enabled, go to Settings > Face ID & Passcode and make sure it is turned on. If it’s already enabled, try resetting Face ID by turning it off and on again. You can also try setting up Face ID again by following the on-screen instructions.

If Face ID is not working properly, there are a few possible reasons. First, make sure there is no obstruction on your face, such as sunglasses or a hat, that may be interfering with the facial recognition technology.

Also, check if the TrueDepth camera, which is responsible for Face ID, is clean and free from any dirt or smudges. If none of these solutions work, you may need to contact Apple support for further assistance.

Check Passcode/Password and Confirm It’s Entered Correctly

Another reason why you may be experiencing issues with Apple Pay when double clicking the side button on your iPhone is an incorrect passcode or password. Your passcode or password is required to authenticate payments when Face ID is not available or fails to work.

To check if your passcode or password is entered correctly, go to Settings > Face ID & Passcode and enter your passcode when prompted. Make sure you enter the correct passcode without any errors.

If you have forgotten your passcode or password, you will need to reset it. This can be done by going to Settings > Face ID & Passcode and selecting “Change Passcode” or “Change Password.” You may be required to verify your identity through other means, such as answering security questions or using your Apple ID credentials.

If you are still unable to resolve the issue with Apple Pay, it is recommended to visit the Apple Support website at for further troubleshooting steps and assistance. Their support team is well-equipped to handle any issues you may encounter with Apple Pay or any other Apple services.

Trying Other Troubleshooting Tips for Hardware Issues

If you are experiencing issues with Apple Pay when double clicking the side button on your iPhone, there are several other troubleshooting tips you can try before seeking further assistance. These tips will help you identify and potentially resolve any hardware-related problems that may be causing the issue.

Check for Blocked Sensors or Camera

First, check to see if there are any obstructions blocking the sensors or camera on your iPhone. Dust, dirt, or debris can sometimes interfere with the functionality of the side button and prevent it from registering your double click.

Use a soft, lint-free cloth to gently clean the area around the sensors and camera, making sure to remove any potential blockages.

Examine Device for Damage

Next, carefully examine your iPhone for any signs of physical damage. A cracked screen, a bent frame, or any other visible damage could be affecting the performance of the side button. If you notice any damage, it is recommended to take your device to an authorized service provider for further assessment and repair.

Try Force Restarting Your iPhone

If there are no visible signs of damage and the sensors and camera are clear, try force restarting your iPhone. This can help resolve temporary software glitches that may be causing the issue. To force restart an iPhone with Face ID, press and release the volume up button, press and release the volume down button, and then press and hold the side button until the Apple logo appears on the screen.

For iPhones with a home button, press and hold the side (or top) button along with the home button until the Apple logo appears.

Reset All Settings as a Last Resort

If none of the above troubleshooting steps have resolved the issue, you can try resetting all settings on your iPhone as a last resort. This will not erase your data, but it will reset all personalized settings to their default values.

To do this, go to Settings > General > Reset > Reset All Settings. Keep in mind that you will need to reconfigure your preferences and settings after performing this reset.

Remember, if you are unsure about any of these troubleshooting steps or if the issue persists, it is always best to seek assistance from Apple Support or an authorized service provider. They can provide you with further guidance and help resolve any hardware issues you may be experiencing with Apple Pay on your iPhone.

Contacting Apple Support if Issues Persist

If you’ve followed the troubleshooting steps mentioned earlier and are still experiencing issues with Apple Pay when double clicking the side button on your iPhone, it may be time to reach out to Apple Support for further assistance.

Apple Support is known for their excellent customer service and can help you resolve any lingering issues you might have.

Run Diagnostics Tests at Apple Store Genius Bar

One option is to visit an Apple Store and schedule an appointment at the Genius Bar. The Apple Store Genius Bar is a team of skilled technicians who can run diagnostics tests on your iPhone to identify any hardware or software issues that might be causing problems with Apple Pay.

They can provide you with specific instructions on how to fix the issue or offer a repair or replacement if necessary.

Request Temporary Password to Test Apple Pay

If you prefer to troubleshoot the issue on your own, you can contact Apple Support and request a temporary password to test Apple Pay. This temporary password will allow you to access your Apple Pay settings and make sure everything is properly set up.

Apple Support will guide you through the process and help you identify any potential issues that might be causing the problem.

Get Help from Apple Support Online or By Phone

Another option is to reach out to Apple Support online or by phone. Apple has a dedicated support website where you can find helpful articles, FAQs, and even chat with a support representative. Alternatively, you can call Apple Support directly and speak with a knowledgeable representative who can assist you in resolving your Apple Pay issues.

Remember, Apple Support is there to help you, so don’t hesitate to reach out if you’re still experiencing problems with Apple Pay. They have the expertise and resources to get you back up and running in no time.


In summary, Apple Pay not working when you double click the side button on your iPhone can often be fixed by checking your settings, troubleshooting Face ID or passcode issues, trying hardware resets, or contacting Apple support.

With the right troubleshooting steps, you should be able to get Apple Pay working seamlessly again through the quick access side button. Our guide covered a variety of potential causes and solutions to get Apple Pay double click functionality back up and running on your iPhone.

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