Chase Quickpay Customer Service: How To Get Help

Chase Quickpay is a convenient person-to-person payment service offered by Chase. It allows you to easily send and receive money from friends and family members.

If you’re short on time, here’s a quick answer to your question: You can contact Chase Quickpay customer service by calling 1-888-994-5626 or sending a secure message through your Chase online account or mobile app.

In this comprehensive guide, we’ll provide detailed information on all the ways you can reach Chase Quickpay customer support to get help with any issues you may encounter.

Contact Chase Quickpay Customer Service by Phone

If you are experiencing any issues with Chase Quickpay, contacting their customer service by phone is a reliable and efficient option. By speaking directly with a customer service representative, you can get the assistance you need to resolve any problems you may be facing.

Here are some important details on how to contact Chase Quickpay customer service by phone.

Call 1-888-994-5626

To reach Chase Quickpay customer service, you can call their toll-free number at 1-888-994-5626. This number is available for customers to call and speak with a representative who can assist them with any questions or concerns they may have.

Available Hours

Chase Quickpay customer service is available to assist you Monday through Friday from 8:00 AM to 12:00 AM ET, and Saturday and Sunday from 9:00 AM to 6:00 PM ET. Feel free to reach out to them during these hours for prompt and efficient assistance.

Information Needed when Calling

When you call Chase Quickpay customer service, it is helpful to have certain information readily available. This can help expedite the process and ensure that your issue is resolved as quickly as possible.

Be prepared to provide your account details, such as your account number or username, as well as any relevant transaction information or error messages you may have encountered.

What to Expect During the Call

When you contact Chase Quickpay customer service, you can expect to be greeted by a knowledgeable and friendly representative who will assist you with your inquiry. They will listen attentively to your concerns and provide guidance and solutions to help resolve your issue.

If necessary, they may need to gather additional information or escalate your case to a specialized team for further assistance.

Chat with Customer Service Through Your Chase Account

If you’re a Chase QuickPay customer and need assistance, you’ll be glad to know that Chase offers a convenient way to chat with their customer service representatives directly through your Chase account.

This feature allows you to get help with any questions or issues you may have, all from the comfort of your own home.

Chase Online Account

To access the customer service chat feature, simply log in to your Chase online account. Once you’re logged in, navigate to the customer service section where you’ll find the option to chat with a representative.

Click on the chat icon and a chat window will open, allowing you to communicate with a customer service agent in real-time.

During the chat, you can ask questions about your QuickPay transactions, report any problems you’re experiencing, or seek clarification on any banking-related issues. The customer service representative will be able to assist you and provide the necessary information or solutions to resolve your concerns.

Chase Mobile App

Additionally, if you prefer to use your mobile device, you can also access the customer service chat feature through the Chase mobile app. Simply download the app onto your smartphone or tablet, log in to your Chase account, and navigate to the customer service section.

From there, you can initiate a chat with a representative just like you would on the desktop version.

The mobile app offers the same level of convenience and accessibility as the desktop version, allowing you to get the help you need wherever you are. Whether you’re at home, at work, or on the go, the chat feature is readily available to assist you with any QuickPay-related queries.

It’s important to note that the customer service chat feature is available during specific hours of operation. However, if you need assistance outside of these hours, you can still send a message through the chat feature, and a representative will respond to you as soon as possible.

So, the next time you have a question or need assistance with Chase QuickPay, don’t hesitate to utilize the chat feature through your Chase account. It’s a convenient and efficient way to get the help you need without having to make a phone call or visit a branch in person.

Additional Ways to Get Help

If you are facing any issues or have questions regarding Chase Quickpay, there are several additional ways to get the help you need. Whether you prefer self-service options or direct communication with a customer service representative, Chase has you covered.

Chase Quickpay FAQ and Help Center

A great place to start is the Chase Quickpay FAQ and Help Center. Here, you can find answers to commonly asked questions and detailed information about using the service. The FAQ covers topics such as setting up your account, sending and receiving money, and troubleshooting common issues.

The Help Center provides step-by-step guides and video tutorials to assist you in navigating the platform.

The Chase Quickpay FAQ and Help Center can be accessed through the official Chase website. It is a valuable resource that offers comprehensive information and guidance, making it a convenient option for finding answers to your queries.

Email and Mail

If you prefer to communicate directly with Chase customer service, you have the option to contact them via email or traditional mail. Chase provides dedicated email addresses for specific departments, allowing you to reach out to the appropriate team for assistance.

When contacting Chase via email, it is important to provide all relevant details and be as specific as possible about your issue or question. This will help the customer service team understand your concern better and provide a prompt and accurate response.

If you prefer traditional mail, you can send your inquiries or feedback to the Chase postal address. While this method may take longer, it can be a suitable choice for those who prefer written communication or have complex issues that require detailed explanations.

Social Media

In today’s digital age, social media has become a powerful tool for customer service. Chase recognizes this and has a strong presence on various social media platforms. Their dedicated social media team is available to assist customers and address their concerns.

You can reach out to Chase via platforms such as Twitter and Facebook by sending direct messages or posting on their official pages. The advantage of using social media is the potential for quick responses and public visibility, as others can benefit from the information shared.

However, it is important to remember not to share sensitive or personal information publicly on social media platforms. If your issue requires private or account-specific details, it is recommended to use more secure channels such as email or phone.

Tips for Getting the Most out of Chase Quickpay Customer Service

Have Your Account Information Ready

When contacting Chase Quickpay customer service, it is important to have your account information readily available. This includes your account number, associated email address or mobile phone number, and any other relevant details.

Having this information on hand will help the customer service representative assist you more efficiently, saving both you and them valuable time.

Know Your Issue Before Contacting

Prior to reaching out to Chase Quickpay customer service, it is beneficial to have a clear understanding of the issue you are facing. Take a moment to identify the specific problem or question you have regarding your Quickpay account.

This will enable you to provide the representative with concise and accurate information, allowing them to address your concerns more effectively.

Be Clear and Concise

When speaking with a Chase Quickpay customer service representative, it is crucial to be clear and concise in your communication. Clearly explain the issue you are experiencing or the assistance you require.

Avoid going off on tangents or providing unnecessary details that may confuse the representative. By being clear and concise, you can help ensure that your concerns are addressed efficiently and effectively.

Take Notes During the Call

During your conversation with a Chase Quickpay customer service representative, it is a good idea to take notes. Jotting down important points or instructions can help you remember the details discussed during the call.

Additionally, if you need to follow up on the issue later or refer to the conversation in the future, having notes to reference can be extremely helpful.

For more information on Chase Quickpay customer service, you can visit the official Chase website at


In summary, Chase Quickpay offers several convenient ways to contact customer support. Calling 1-888-994-5626 is often the quickest option. You can also get help through secure messaging in your Chase account.

Be prepared with account details and a clear understanding of your issue to help resolve it efficiently.

Chase Quickpay’s customer service team aims to provide helpful, friendly support. Don’t hesitate to reach out by phone, online, or other methods if you need assistance using Quickpay’s person-to-person payment features.

Sharing is caring!

Similar Posts