Troubleshooting Samsung Pay Not Working On Gear S3

Samsung Pay is a convenient mobile payment service that allows you to make payments using your Samsung Galaxy devices, including the Gear S3 smartwatch. However, you may encounter issues like Samsung Pay not working on your Gear S3 even after setup.

If you’re short on time, here’s a quick answer to your question: Samsung Pay may stop working on Gear S3 if you switched to a custom ROM, rooted your phone, installed an incompatible app, have connectivity issues with the paired phone, or need to update apps.

You can troubleshoot by checking app compatibility, toggle airplane mode, clear app data, factory reset, or contact Samsung support.

In this comprehensive guide, we will cover all the reasons why Samsung Pay may not work on Gear S3 and provide fixes to get it working again.

Ensure Your Device Meets the Requirements

When troubleshooting Samsung Pay not working on your Gear S3, it is essential to ensure that your devices meet the necessary requirements. Here are some key factors to consider:

Your phone is compatible

To use Samsung Pay on your Gear S3, your smartphone needs to be compatible with the app. Samsung Pay is compatible with a wide range of Samsung devices, including the latest models. However, it is always a good idea to check the official Samsung website or consult the device’s user manual for a comprehensive list of compatible phones.

You can check the compatibility by visiting the Samsung Pay website and looking for the supported devices section.

Your Gear S3 is compatible

Not only does your smartphone need to be compatible, but your Gear S3 smartwatch also needs to meet the requirements for Samsung Pay. The Gear S3 supports Samsung Pay, but you should ensure that your specific model is compatible.

Check the Samsung website or refer to the user manual to verify the compatibility of your Gear S3 with Samsung Pay.

You can also find information about Gear S3 compatibility on the Samsung Gear S3 product page.

Connection between devices

Another factor to consider when troubleshooting Samsung Pay on your Gear S3 is the connection between your smartphone and smartwatch. Ensure that both devices are paired correctly and that there are no connectivity issues.

You can try resetting the Bluetooth connection or re-pairing the devices to resolve any potential connection problems.

Latest software updates installed

Software updates often include important bug fixes and improvements for Samsung Pay and other applications. Make sure that both your smartphone and Gear S3 have the latest software updates installed. Go to the settings menu on each device and check for any available updates.

Keeping your devices up to date can help resolve compatibility issues and ensure the smooth functioning of Samsung Pay on your Gear S3.

Check App Issues on Your Phone and Watch

If you are experiencing issues with Samsung Pay not working on your Gear S3, there are a few things you can check to troubleshoot the problem. The first step is to ensure that the Samsung Pay app is working correctly on both your phone and watch.

Samsung Pay app works on phone

Start by checking if the Samsung Pay app is functioning properly on your phone. Open the app and try making a payment using a supported card. If the payment goes through without any issues, then the problem may lie with your Gear S3 watch.

Reinstall Samsung Pay app

If the Samsung Pay app is not working on your phone, try reinstalling it. To do this, first uninstall the app from your phone and then download it again from the official Samsung website or app store. Sometimes a fresh installation can resolve any glitches or bugs that may be causing the issue.

Clear app cache and data

If reinstalling the app doesn’t solve the problem, you can try clearing the cache and data of the Samsung Pay app on your phone. This can help remove any temporary files or corrupted data that may be causing the app to malfunction.

To clear the cache and data, go to your phone’s settings, select the Samsung Pay app, and choose the options to clear cache and data.

Check for app updates

Make sure that both the Samsung Pay app on your phone and the Samsung Pay plugin on your Gear S3 watch are up to date. Outdated versions of the app can sometimes cause compatibility issues or bugs. Check for updates in the respective app stores or the Samsung website and install any available updates.

Incompatible apps interfering

It is also possible that other apps on your phone or watch are interfering with the functioning of Samsung Pay. Some apps may conflict with the payment process and cause it to fail. Try disabling or uninstalling any recently installed apps that may be incompatible with Samsung Pay.

This can help identify if any specific app is causing the issue.

Note: If you have followed all the troubleshooting steps mentioned above and are still facing issues with Samsung Pay on your Gear S3, it is recommended to contact Samsung support or visit their official website for further assistance.

Troubleshoot Connectivity Issues

If you are experiencing connectivity issues with Samsung Pay on your Gear S3, there are a few troubleshooting steps you can try to resolve the problem. These steps will help you ensure that your Gear S3 and the device you are trying to connect it to are properly communicating with each other.

Bluetooth connection

The first thing you should check is the Bluetooth connection between your Gear S3 and your smartphone. Make sure that Bluetooth is enabled on both devices and that they are within close proximity to each other.

If the connection is not working, try turning off Bluetooth on both devices and then turning it back on. This can often help to reset the connection and resolve any connectivity issues.

WiFi and mobile data

In some cases, connectivity issues may be related to your WiFi or mobile data connection. Make sure that you have a stable internet connection on your smartphone. If you are using WiFi, ensure that you are connected to a reliable network.

If you are using mobile data, check that you have a strong signal. Weak or unstable internet connections can cause issues with Samsung Pay on your Gear S3.

Toggle airplane mode

Another troubleshooting step you can try is toggling the airplane mode on your smartphone. Turning on airplane mode will temporarily disable all wireless connections on your device. After a few seconds, you can turn off airplane mode and allow your smartphone to reconnect to the network.

This can sometimes help to resolve connectivity issues between your Gear S3 and your smartphone.

Reboot both devices

If none of the above steps work, a simple reboot of both your Gear S3 and your smartphone may help resolve the connectivity issues. Rebooting both devices can clear any temporary glitches or software bugs that may be causing the problem.

After the devices have rebooted, try connecting your Gear S3 to your smartphone again and see if the issue is resolved.

Remember, it is always a good idea to keep your devices up to date with the latest software updates. Updates often include bug fixes and performance improvements that can help resolve connectivity issues.

If you continue to experience problems with Samsung Pay on your Gear S3, you may want to reach out to Samsung support for further assistance.

Reset Your Gear S3 to Factory Settings

If you are facing issues with Samsung Pay not working on your Gear S3, resetting your device to factory settings can often resolve the problem. Here are the steps to follow:

Backup data before resetting

Before proceeding with a factory reset, it is important to back up your data to ensure that you don’t lose any important information. To do this, connect your Gear S3 to your smartphone and use the Samsung Gear app to create a backup of your device.

Factory reset from settings menu

To perform a factory reset on your Gear S3, go to the Settings menu on your device. Scroll down and select the “General” option, then choose “Reset” and finally “Factory Reset”. Confirm your decision and allow the device to reset itself. This process may take a few minutes.

Restore Gear S3 and set up Samsung Pay again

Once the factory reset is complete, you will need to set up your Gear S3 again. Follow the on-screen instructions to connect your device to your smartphone and restore your data from the backup you created earlier. After the setup is complete, you can re-enable Samsung Pay and try using it again.

Note: Resetting your Gear S3 to factory settings will erase all data and settings on the device. Make sure to back up your data before proceeding.

If you still encounter issues with Samsung Pay not working on your Gear S3 after performing a factory reset, it is recommended to contact Samsung support for further assistance. They will be able to provide you with more specific troubleshooting steps based on your device and its software version.

Contact Samsung Support

If you are experiencing issues with Samsung Pay not working on your Gear S3, it’s a good idea to reach out to Samsung Support for assistance. They have a dedicated team of experts who can help troubleshoot and resolve any problems you may be facing.

Chat with Samsung support agent

One of the quickest and most convenient ways to get in touch with Samsung Support is through their live chat feature. Simply visit the Samsung website and look for the “Support” section. From there, you can initiate a chat with a support agent who can guide you through the troubleshooting process.

This can be especially helpful if you have specific questions or need step-by-step instructions.

Check for hardware issues

If Samsung Pay is not working on your Gear S3, it’s possible that there may be a hardware issue. Before contacting Samsung Support, it’s a good idea to check if there are any visible signs of damage or if the watch is functioning properly in other aspects.

Make sure the watch is properly charged and that all buttons are working correctly. If you notice any hardware issues, it’s important to mention them when contacting support so they can provide appropriate assistance.

Get phone or watch replaced if needed

If all troubleshooting steps fail and Samsung Pay still does not work on your Gear S3, it may be necessary to consider getting a replacement for either your phone or watch. Contact Samsung Support and provide them with all the relevant information about the issue you are facing.

They will be able to guide you through the process of getting a replacement if necessary. Remember to check your warranty status and any applicable terms and conditions to ensure a smooth replacement process.

Remember, contacting Samsung Support is the best way to get personalized assistance for any issues you may be facing with Samsung Pay on your Gear S3. They have the expertise and resources to help you get back to using Samsung Pay seamlessly.


Samsung Pay not working on your Gear S3 can be frustrating. But in most cases, the issue can be fixed by troubleshooting app and connectivity issues, updating software, factory resetting, or contacting Samsung support. We hope this guide gave you a comprehensive overview of all the fixes to try out.

Using the step-by-step solutions, you should be able to get Samsung Pay working again on Gear S3.

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