How To Pay With A Macy’S Gift Card Online: A Step-By-Step Guide

Macy’s gift cards make great gifts for any occasion. If you’ve received a Macy’s gift card, you may be wondering how you can use it to pay for purchases on Macy’s website. Using a Macy’s gift card online is easy – this comprehensive guide will walk you through the entire process step-by-step.

If you’re short on time, here’s a quick answer to your question: To use a Macy’s gift card online, simply add items to your cart, proceed to checkout, select ‘Gift Card’ as the payment method, enter the gift card number and PIN, then place your order.

Macy’s will apply the gift card balance towards your purchase.

In this detailed guide, we’ll cover everything you need to know to successfully pay with a Macy’s gift card online, including checking your balance, adding funds if needed, entering gift card details at checkout, and more.

Check Your Macy’s Gift Card Balance

Before you start shopping with your Macy’s gift card online, it’s important to check the balance to ensure you have enough funds to make your purchase. Here’s a step-by-step guide on how to check your Macy’s gift card balance:

1. Log In to Your Macy’s Account

If you already have a Macy’s account, log in using your email address and password. If you don’t have an account, you can create one by clicking on the “Sign In” button on the top right corner of the Macy’s website and selecting “Create Account”.

2. Check Balance on Macy’s Website

Once you’re logged in, navigate to the “Gift Cards” section on the Macy’s website. Here, you’ll find an option to check your gift card balance. Click on it and enter the gift card number and PIN, which can be found on the back of the gift card.

After entering the required information, click on “Check Balance” to view your remaining balance.

3. Check Balance on Mobile App

If you prefer to use the Macy’s mobile app, you can also check your gift card balance there. Simply open the app and navigate to the “Gift Cards” section. Tap on “Check Balance” and enter your gift card number and PIN. The app will then display your current balance.

It’s always a good idea to check your gift card balance before making a purchase to avoid any surprises at the checkout. If you encounter any issues or have questions regarding your Macy’s gift card balance, you can contact Macy’s customer service for assistance.

Add Funds to Your Macy’s Gift Card

If you have a Macy’s gift card and want to add funds to it, you have a few options. Whether you prefer to do it online or in-store, Macy’s provides convenient methods for topping up your gift card balance.

Add Funds Online

Adding funds to your Macy’s gift card online is a quick and easy process. Simply follow these steps:

  1. Visit the Macy’s website and go to the gift card section.
  2. Click on the “Add Funds” or “Reload” button.
  3. Enter your gift card number and security code.
  4. Choose the amount you want to add to your card.
  5. Provide your payment information and complete the transaction.

Once the payment is processed, your gift card balance will be updated with the added funds. You can then use the card for online purchases right away.

Add Funds In Store

If you prefer to add funds to your Macy’s gift card in person, you can do so by visiting any Macy’s store. Simply follow these steps:

  1. Locate the customer service desk or gift card kiosk at your nearest Macy’s store.
  2. Present your gift card to the associate and let them know you want to add funds.
  3. Provide the associate with the desired amount you wish to add to your card.
  4. Make the payment using cash, credit card, or any other accepted form of payment.
  5. Once the transaction is complete, your gift card will be updated with the new balance.

After adding funds in-store, you can use your gift card for both online and in-store purchases.

Combine Gift Card Balances

If you have multiple Macy’s gift cards with different balances, you can consolidate them into one card. This makes it easier to manage and use your gift card funds. Here’s how you can combine gift card balances:

  1. Visit the Macy’s website and go to the gift card section.
  2. Click on the “Combine Gift Cards” or “Merge Balances” option.
  3. Enter the gift card numbers and security codes for each card you want to combine.
  4. Follow the prompts to complete the consolidation process.

By combining your gift card balances, you’ll have a single card with the total sum of all your previous balances. This simplifies your shopping experience and ensures you don’t lose track of any unused funds.

Remember to keep track of your gift card balance to ensure you have enough funds for your next Macy’s purchase. Adding funds to your Macy’s gift card online or in-store is a convenient way to make sure you’re always ready to shop for your favorite items.

Enter Macy’s Gift Card Details at Checkout

When making a purchase online at Macy’s, using a gift card as a payment method is simple and convenient. Here is a step-by-step guide on how to enter your Macy’s gift card details at checkout:

Select ‘Gift Card’ as Payment Method

Once you have added all the items you wish to purchase to your cart, proceed to the checkout page. At the payment section, you will be presented with different payment options. Look for the option that says “Gift Card” or “Gift Card Payment” and select it as your preferred method of payment.

This will ensure that the amount is deducted from your gift card balance.

Enter Gift Card Number and PIN

After selecting the “Gift Card” option, you will be prompted to enter the gift card details. This includes the gift card number and the PIN. The gift card number is usually located on the back of the card and consists of a series of numbers.

The PIN, on the other hand, is a unique code that is used to validate the gift card. Enter both the gift card number and the PIN in the designated fields and double-check for accuracy to avoid any errors.

Complete Order with Gift Card

Once you have entered the gift card details, click on the “Apply” or “Add” button to apply the gift card to your order. The total amount of your purchase will be adjusted accordingly, and you will see the remaining balance on your gift card.

If the balance on your gift card is not sufficient to cover the entire purchase, you can choose an additional payment method to pay for the remaining balance. If the balance on your gift card exceeds the total amount of your purchase, the remaining balance can be used for future purchases.

By following these simple steps, you can easily pay for your online Macy’s purchase using a gift card. Remember to keep your gift card information secure and store it in a safe place for future use. Happy shopping!

Tips for Using Macy’s Gift Cards Online

Set Up a Macy’s Account for Easy Access

If you’re planning to use a Macy’s gift card for online purchases, it’s a good idea to set up an account on their website. By creating an account, you’ll have easy access to your gift card balance and can easily check how much credit you have left.

Plus, having an account will make the checkout process smoother and faster, saving you time and effort.

Use Gift Cards for Purchases and Discounts

Macy’s gift cards are a versatile way to shop online. Not only can you use them to make purchases, but you can also take advantage of special discounts and promotions. Keep an eye out for exclusive deals that are only available when you use a Macy’s gift card as payment.

This can help you save even more money on your favorite products.

Check Promotions for Gift Card Deals

Macy’s often runs promotions where you can get additional value or bonuses when you purchase a gift card. These promotions can be a great way to maximize the value of your gift card. For example, you might find an offer where you get a free $10 bonus gift card when you purchase a $50 gift card.

Be sure to check the Macy’s website or sign up for their email newsletters to stay updated on these special deals.

Combine with Other Payment Methods

If you have multiple payment methods available, such as a credit card or PayPal, you can combine them with your Macy’s gift card to complete your purchase. This is especially useful if your gift card balance doesn’t cover the full price of your order.

Simply select the option to use multiple payment methods during checkout and follow the prompts to enter your gift card information along with your other payment details.

By following these tips, you’ll be able to make the most out of your Macy’s gift card when shopping online. Remember to check your gift card balance regularly and take advantage of any promotions or discounts available. Happy shopping!

Troubleshooting Issues with Macy’s Gift Cards

If you are experiencing any issues with your Macy’s gift card while trying to make a purchase online, don’t worry, there are a few common problems that can be easily resolved. Here are some troubleshooting steps you can take:

Card Not Accepted – Verify Details

If your Macy’s gift card is not being accepted during the checkout process, the first thing you should do is double-check the details you have entered. Make sure you have entered the correct card number, expiration date, and security code.

It’s easy to mistype or overlook a digit, so take a moment to review the information you have entered.

If you are still having trouble, you can try reentering the card information or try using a different web browser. Sometimes, technical issues can interfere with the acceptance of gift cards, and switching browsers can help resolve the problem.

Balance Not Available – Wait 24 Hours

If you recently received or activated your Macy’s gift card and are unable to see the balance when trying to make a purchase, don’t panic. It can take up to 24 hours for the balance to be updated and reflected on the website. Give it some time and try again later.

If the problem persists after this period, you may want to contact Macy’s customer service for further assistance.

Error at Checkout – Contact Customer Service

If you encounter an error message during the checkout process while attempting to use your Macy’s gift card, it’s best to reach out to Macy’s customer service for help. They have a dedicated team that can assist you with any technical difficulties you may be facing.

Contacting Macy’s customer service is easy. You can find their contact information on the Macy’s website or simply call their toll-free number. Explain the issue you are encountering, and they will guide you through the steps to resolve the problem.

Remember, Macy’s customer service is there to assist you, so don’t hesitate to reach out if you need any help or have any questions regarding your Macy’s gift card.


Using a Macy’s gift card online is simple and easy. Just be sure to check your balance ahead of time, securely enter your gift card details during checkout, and follow the step-by-step instructions outlined here.

With this comprehensive guide, you can seamlessly pay with your Macy’s gift card on Enjoy shopping online and putting your gift card towards new items you’ll love!

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