What To Do If Your Mortgage Company Fails To Pay Your Homeowners Insurance

Finding out that your mortgage company failed to pay your homeowners insurance can be an incredibly stressful and frightening situation. As a homeowner, having active homeowners insurance is absolutely crucial to protecting your property and assets.

So what steps should you take if you discover your mortgage servicer dropped the ball on paying your policy premiums?

If you’re short on time, here’s a quick answer to your question: First, contact both your mortgage company and insurance provider right away to determine where the breakdown happened. Demand evidence of cancellation from the insurer if needed.

Then, depending on circumstances, you may need to immediately reinstate the policy, change mortgage companies, or take legal action.

Confirm Whether Your Policy Was Actually Cancelled

If you find yourself in a situation where your mortgage company has failed to pay your homeowners insurance, the first step is to confirm whether your policy was actually cancelled. This is important because sometimes there can be misunderstandings or errors in communication between your mortgage company and the insurance provider.

Here are a few steps to take in order to confirm the status of your policy:

Check With Your Insurance Company

Reach out to your insurance company directly to inquire about the status of your policy. Provide them with your policy number and any other relevant information. They should be able to tell you whether or not your policy has been cancelled and provide you with any information regarding the non-payment from your mortgage company.

Request Written Proof of Cancellation

If your insurance company confirms that your policy has been cancelled due to non-payment from your mortgage company, it is important to request written proof of this cancellation. This can serve as evidence in case you need to take legal action or file a complaint against your mortgage company.

Make sure to keep all communication and documentation related to the cancellation.

Find Out When and Why It Was Cancelled

Once you have confirmed the cancellation of your policy, it is crucial to find out when and why it was cancelled. Understanding the timeline and the reasons behind the cancellation can help you determine your next steps.

If the cancellation was due to an error or negligence on the part of your mortgage company, you may have grounds for legal action or a complaint with the appropriate regulatory agency.

Remember, it is important to take action as soon as possible if your mortgage company fails to pay your homeowners insurance. Protecting your home and ensuring that you have proper coverage is essential for your peace of mind.

If you need further assistance, consider reaching out to a legal professional who specializes in insurance or mortgage issues.

Contact Your Mortgage Lender As Soon As Possible

Ask Why They Failed to Make the Payment

When you reach out to your mortgage lender, ask them why they failed to make the payment. This will help you understand the root cause of the issue. It could be a simple mistake, a technical error, or a more serious problem.

By gathering this information, you will be better equipped to address the situation.

Get Written Documentation

During your conversation with the mortgage lender, request written documentation of the issue. This documentation will serve as evidence of the missed payment and can be useful if you need to escalate the matter further.

Make sure to keep copies of all correspondence and any documentation provided by the lender.

Determine If It Was an Isolated Incident or Systemic Problem

After addressing the immediate concerns, it is important to determine if the missed payment was an isolated incident or a systemic problem. If it was an isolated incident, it may be a one-time mistake that can be rectified.

However, if it is a systemic problem, it could indicate larger issues with the mortgage company’s processes or financial stability.

Consider researching online to see if other homeowners have reported similar problems with the same mortgage company. This information can help you gauge the severity of the issue and decide on the necessary course of action.

Remember, staying proactive and communicating with your mortgage lender is key when dealing with a situation where they have failed to pay your homeowners insurance. By taking these steps, you will be on the right track to resolving the issue and protecting your home.

Immediately Reinstate Your Homeowners Insurance

If your mortgage company fails to pay your homeowners insurance, it is crucial to take immediate action to protect your home and financial well-being. The first step you should take is to reinstate your homeowners insurance as soon as possible.

This will help ensure that you have coverage in case of any unforeseen events or damages to your property.

Pay the Missed Premium

One of the first things you should do is contact your insurance provider to find out the status of your policy. If your mortgage company has failed to pay the premium, you may need to pay it yourself to reinstate the policy.

It’s important to act quickly to avoid any gaps in coverage and to protect your investment. Remember that paying the missed premium is your responsibility as the homeowner, even if your mortgage company was supposed to handle it.

Watch For Late Fees and Penalties

When your mortgage company fails to pay your homeowners insurance, it’s possible that late fees and penalties may be incurred. These additional costs can add up quickly and impact your financial situation.

Make sure to carefully review your insurance policy and communicate with your insurance provider to understand any potential costs associated with the missed payment. Being aware of these fees will help you better manage your finances and avoid any unpleasant surprises.

Make Sure There Are No Gaps In Coverage

While you work to reinstate your homeowners insurance, it’s essential to ensure that there are no gaps in coverage. A gap in insurance coverage can leave you vulnerable to financial loss in case of any damages to your property.

To prevent this, it is recommended to have overlapping coverage during the transition period. This means that you should have both your new insurance policy and the previous policy in place until the issue with your mortgage company is resolved.

This will give you peace of mind knowing that your home is protected while you work towards a resolution.

Remember, it’s important to stay proactive and take immediate action when your mortgage company fails to pay your homeowners insurance. By promptly reinstating your insurance, paying any missed premiums, watching for late fees and penalties, and making sure there are no gaps in coverage, you can safeguard your home and financial well-being.

Switch Mortgage Companies If Needed

If your mortgage company fails to pay your homeowners insurance, one of the options you have is to switch mortgage companies. This can be a daunting task, but it is important to take action to ensure that your insurance coverage remains in place.

Shop Around and Compare New Lenders

When considering switching mortgage companies, it is crucial to shop around and compare different lenders. Look for a company that has a good reputation and offers competitive interest rates. Don’t be afraid to ask for recommendations from friends, family, or trusted professionals in the real estate industry.

One website that can help you compare mortgage lenders is Bankrate. They provide a comprehensive list of lenders and allow you to compare their rates and terms.

Don’t Let Your Policy Lapse During the Transition

During the transition from one mortgage company to another, it is essential to ensure that your homeowners insurance policy does not lapse. A lapse in coverage can leave you vulnerable to financial loss if an unforeseen event occurs.

Remember: Your insurance policy is a separate agreement from your mortgage, so it is your responsibility to keep it active and up to date.

Transfer Your Mortgage and Escrow Account

When switching mortgage companies, it is important to transfer your mortgage and escrow account to the new lender. This ensures that your insurance premiums are paid on time and that your coverage remains in force.

Most mortgage lenders have a process in place for transferring mortgages and escrow accounts. It is important to follow their instructions and provide any necessary documentation to complete the transfer smoothly.

Pro Tip: Keep a record of all communication with your current and new mortgage companies and document any payments made during the transition process. This can help you resolve any potential disputes or issues that may arise.

Switching mortgage companies can be a complex process, but taking the necessary steps to ensure the payment of your homeowners insurance is crucial. By shopping around, avoiding policy lapses, and transferring your mortgage and escrow account, you can protect yourself and your home from any potential financial risks.

Consider Legal Action Against Your Mortgage Company

If your mortgage company fails to pay your homeowners insurance, it can be a frustrating and stressful situation. However, there are steps you can take to address this issue and protect your home and financial interests. One option to consider is taking legal action against your mortgage company.

While this may seem like a drastic step, it can be an effective way to ensure that your homeowners insurance is paid and that you are not left financially vulnerable.

Send a Demand Letter

The first step in considering legal action is to send a demand letter to your mortgage company. This letter should outline your concerns and clearly state that you expect them to fulfill their obligations to pay your homeowners insurance.

Be sure to include any relevant documentation, such as insurance policy information and proof of non-payment. Sending a demand letter shows your mortgage company that you are serious about resolving the issue and can often lead to a resolution without needing to escalate further.

File Complaints With Regulators

If sending a demand letter does not result in a satisfactory resolution, you can file complaints with the appropriate regulatory agencies. These agencies oversee mortgage companies and can investigate any potential misconduct or non-compliance.

Filing a complaint not only helps bring attention to your specific situation, but it can also protect other homeowners from experiencing similar issues in the future.

Consult With a Real Estate Attorney

If your mortgage company continues to neglect their obligations, it may be time to consult with a real estate attorney. They can provide guidance on your legal rights and options, and help you navigate the complexities of the legal system.

A real estate attorney will have experience dealing with mortgage companies and can advise you on the best course of action to take in your specific situation.

Sue for Breach of Contract

If all else fails, you may need to sue your mortgage company for breach of contract. This legal action can help you recover any financial losses you have incurred as a result of their failure to pay your homeowners insurance.

It is important to consult with an attorney before suing to ensure that you have a strong case and understand the potential outcomes and costs associated with litigation.

Remember, dealing with a mortgage company that fails to pay your homeowners insurance can be a challenging process. However, taking legal action can help protect your home and financial well-being. By following the steps outlined above, you can assert your rights and seek a resolution to this frustrating situation.


Having your mortgage company fail to make your homeowners insurance payments can put you in a difficult situation. But by acting quickly, following up with both your insurer and lender, and taking appropriate steps to reinstate coverage and potentially switch lenders, you can get back on track.

With the right moves, you can avoid any lapses in insurance or damage to your finances. Don’t panic, be proactive, and know your options if you find yourself asking ‘why didn’t my mortgage company pay my insurance?’

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