Petsmart Call Center Pay: Salaries, Benefits And More

Working at a call center can be a rewarding job, especially if you love animals and want to help pet owners. As one of the largest pet retailers, Petsmart operates call centers across the U.S. and offers competitive pay and benefits.

If you’re considering a job at a Petsmart call center, here’s a detailed look at the salaries, bonuses, and perks you can expect.

Overview of Petsmart Call Center Jobs

Working at Petsmart call centers can be an exciting and rewarding career choice. With a strong focus on customer service, Petsmart call center employees play a crucial role in providing assistance and support to customers with their pet-related needs.

This article will provide an overview of the different types of roles available at Petsmart call centers, as well as the training and advancement opportunities that come with these positions.

Types of Roles

Petsmart call centers offer a variety of roles to suit different skill sets and interests. Some of the common positions include:

  • Customer Service Representatives (CSRs): These individuals are the first point of contact for customers and are responsible for addressing inquiries, resolving issues, and providing information about products and services.
  • Technical Support Specialists: As the name suggests, these specialists assist customers with any technical difficulties they may encounter while using Petsmart’s online platforms or mobile applications.
  • Sales Representatives: These professionals focus on upselling and cross-selling products and services to customers, providing personalized recommendations based on their pet’s needs.

These are just a few examples of the many roles available at Petsmart call centers. Each position requires excellent communication skills, problem-solving abilities, and a genuine passion for helping pet owners.

Training and Advancement

At Petsmart, training is a priority to ensure that call center employees are equipped with the necessary skills and knowledge to excel in their roles. New hires undergo comprehensive training programs that cover customer service techniques, product knowledge, and company policies and procedures.

Petsmart also offers ongoing training and development opportunities to help employees enhance their skills and advance in their careers. This can include additional technical training, leadership development programs, and opportunities to specialize in certain areas, such as advanced customer service or sales techniques.

Advancement opportunities are available at Petsmart call centers, allowing motivated individuals to progress in their careers. Top performers may have the chance to move into supervisory or management roles, taking on more responsibilities and leading a team of call center employees.

If you are interested in joining the Petsmart call center team, visit their official website at for more information about current job openings, salary ranges, and benefits packages.

Petsmart Call Center Salaries

Starting Wages for Customer Service Representatives

As a customer service representative at Petsmart’s call center, you can expect to earn a competitive starting wage. While specific salaries may vary depending on factors such as location and experience, the average starting wage for customer service representatives at Petsmart is around $15 per hour.

This is higher than the minimum wage in many states, making it an attractive option for those seeking employment in the customer service industry.

Pay for Supervisors and Managers

If you are looking to take on a leadership role at the Petsmart call center, you’ll be pleased to know that supervisors and managers are compensated well. On average, supervisors earn around $20 per hour, while managers can earn upwards of $50,000 per year.

These positions come with added responsibilities and may require previous experience or qualifications, but the higher pay reflects the increased level of responsibility.

Bonuses and Incentives

Petsmart recognizes and rewards the hard work and dedication of its call center employees through various bonuses and incentives. These can include performance-based bonuses, where employees are rewarded for meeting or exceeding targets, as well as recognition programs that highlight exceptional performance.

These additional incentives can boost an employee’s overall compensation and provide motivation to excel in their role.

For more detailed information on Petsmart call center pay and benefits, you can visit their official website here.

Petsmart Call Center Benefits

Health, Dental and Vision Insurance

Working at Petsmart’s call center comes with a range of attractive benefits, including comprehensive health, dental, and vision insurance coverage. Employees can enjoy peace of mind knowing that their medical expenses are covered, whether it’s routine check-ups, dental cleanings, or eye exams.

Petsmart understands the importance of keeping its employees healthy and provides them with access to quality healthcare.

Retirement Savings Plans

Petsmart also offers retirement savings plans to its call center employees. Planning for the future is crucial, and Petsmart wants to support its employees in building a secure financial future. Through retirement savings plans, employees can set aside a portion of their earnings for retirement, ensuring they have a comfortable life after their working years.

It’s a great opportunity to start saving early and take advantage of any employer matching contributions.

Tuition Reimbursement

Continued education is important for personal and professional growth, and Petsmart recognizes this. The company provides tuition reimbursement programs to its call center employees, helping them pursue further education or develop new skills.

Whether employees want to take courses related to their current role or explore other areas of interest, Petsmart supports their educational endeavors by reimbursing a portion of their tuition expenses.

It’s a win-win situation for employees looking to expand their knowledge and advance their careers.

Employee Discounts

One of the perks of working at Petsmart’s call center is the generous employee discount. Call center employees can take advantage of exclusive discounts on a wide range of pet products and services. From pet food to toys, grooming services to training classes, employees can save money on the essentials and treats for their furry friends.

It’s a fantastic way for employees to embrace their love for pets and enjoy some extra savings at the same time.

Work Culture and Environment

Schedule Flexibility

At Petsmart Call Center, employees can enjoy a work schedule that offers flexibility and work-life balance. The company understands that its employees have personal commitments and responsibilities outside of work, and it strives to accommodate their needs.

Whether it’s adjusting start and end times, offering part-time positions, or providing shift swaps with colleagues, Petsmart Call Center prioritizes schedule flexibility. This allows employees to have control over their work schedule and helps create a positive and harmonious work environment.

Remote Work Options

Petsmart Call Center recognizes the benefits of remote work and offers employees the opportunity to work from the comfort of their own homes. This flexibility allows employees to save time and money on commuting, and it can also contribute to increased productivity.

With the necessary technology and tools in place, employees can effectively handle customer inquiries and provide assistance from any location. Remote work options not only provide convenience and flexibility but also promote a healthy work-life balance.

Diversity and Inclusion

Petsmart Call Center embraces diversity and inclusion in its workforce. The company believes that a diverse team brings a variety of perspectives and experiences, which ultimately leads to better customer service.

Petsmart Call Center actively promotes an inclusive environment where everyone feels valued and respected. By fostering an atmosphere of acceptance and understanding, employees are encouraged to express themselves and contribute their unique skills and talents to the team.

Petsmart Call Center’s commitment to diversity and inclusion creates a positive and supportive work culture for all employees.

How Salaries Compare to Industry Averages

When it comes to salaries at Petsmart’s call center, it’s important to compare them to industry averages. By doing so, you can get a better understanding of how competitive Petsmart’s pay rates are in the market.

Call Center Wages at Other Major Retailers

One way to gauge the competitiveness of Petsmart call center pay is by comparing it to other major retailers in the industry. Companies like Walmart, Target, and Amazon also have call centers and offer customer service representative positions.

According to industry reports, the average hourly wage for customer service representatives in the retail industry is around $15 per hour. However, it’s important to note that this can vary depending on factors such as location, experience, and job responsibilities.

When comparing Petsmart call center wages to other major retailers, it’s worth noting that Petsmart strives to offer competitive pay to attract and retain top talent. While specific wage data for Petsmart call center employees may not be readily available, Petsmart’s commitment to providing competitive compensation is evident in their overall approach to employee benefits and development.

Pay for Customer Service Representatives Overall

When considering call center pay, it’s also important to look at the average pay for customer service representatives overall. This can provide a broader perspective on industry standards and how Petsmart compares.

According to the U.S. Bureau of Labor Statistics, the median annual wage for customer service representatives in 2020 was $35,960, which translates to roughly $17.29 per hour. However, it’s important to note that this figure includes customer service representatives across various industries, not just retail.

In addition to base pay, customer service representatives may also receive benefits such as health insurance, retirement plans, and paid time off. Petsmart is known for offering a comprehensive benefits package to its employees, which helps to attract and retain top talent.


Working at a Petsmart call center provides an opportunity to earn a decent living while helping pet owners and animal lovers. Salaries for customer service reps start around $12 per hour, with supervisors making $15 to $18 per hour.

The company also offers performance bonuses, generous benefits like pet discounts, and a positive work culture. Compared to other retailers and call center positions, Petsmart provides competitive pay and better work-life balance for employees.

Sharing is caring!

Similar Posts