Troubleshooting Shop Pay Errors When Adding A Card

Shop Pay is a convenient online checkout service offered by Shopify that allows customers to quickly and securely check out on merchant sites without re-entering their information. However, some users encounter frustrating errors when trying to add a new card to their Shop Pay wallet for future purchases.

If you’re short on time, here’s a quick answer to your question: Most Shop Pay errors when adding a card occur due to invalid card details, region restrictions, or website/browser incompatibilities. Fixes include double-checking card info, contacting your bank, using a different browser, clearing cookies/cache, or trying on a desktop device.

In this comprehensive guide, we’ll dive into the various Shop Pay errors you may run into when adding a payment card, explain what causes them, and provide actionable solutions to get your card successfully set up for streamlined future checkouts.

Typing Errors When Entering Card Details

One common issue that can lead to errors when adding a card to Shop Pay is typing errors when entering card details. This can happen when you accidentally type the wrong numbers or mix up the order of the digits.

To avoid this, it’s important to double-check the card number, expiration date, and CVV before submitting the information.

Double check card number, expiration date, CVV

Mistyping the card number, expiration date, or CVV can result in errors when adding a card to Shop Pay. To prevent this, take a moment to carefully review the information you’ve entered. Make sure the card number is correct and matches the one on your physical card.

Verify that the expiration date is accurate and that the CVV matches the three-digit code on the back of your card.

Pro Tip: If you’re having a hard time reading the numbers on your card, try using a magnifying glass or a well-lit area to ensure accuracy.

Correct typos in billing details

In addition to checking the card details, it’s crucial to review and correct any typos in the billing details. Incorrectly entering your name, address, or zip code can cause the system to reject the card.

Take a moment to carefully type out your billing information, paying close attention to the spelling and formatting.

Did you know? Some credit card companies have strict security measures in place that may decline a transaction if the billing information doesn’t match their records. So, be sure to enter your billing details accurately to avoid any issues.

Try re-entering card details slowly and carefully

If you’ve double-checked the card details and corrected any typos in the billing information, but you’re still experiencing errors, try re-entering the card details slowly and carefully. Sometimes, rushing or typing too quickly can lead to mistakes.

Take your time and enter each digit deliberately, ensuring accuracy as you go.

Pro Tip: If you’re still encountering errors, consider using a different device or browser to enter your card details. Sometimes, technical issues or compatibility problems can cause errors that are unrelated to the information you’re entering.

Remember, taking a few extra moments to double-check and enter your card details accurately can save you time and frustration in the long run. By following these tips, you’ll be better equipped to troubleshoot and resolve any errors you may encounter when adding a card to Shop Pay.

Invalid Card Errors

When adding a card to Shop Pay, you may encounter invalid card errors. These errors can be frustrating, but there are a few common reasons behind them. Here are some troubleshooting steps to help you resolve these issues:

Confirm card is not expired or reported lost/stolen

If you receive an invalid card error, the first thing you should check is whether the card you’re trying to add is expired or reported lost/stolen. Expired cards cannot be used for transactions, and lost/stolen cards are typically deactivated by the card issuer to protect against unauthorized use.

Make sure your card is valid and not flagged for any security concerns.

Verify account has sufficient funds

Another reason for an invalid card error could be insufficient funds in your account. If you don’t have enough money in your account to cover the transaction, the card may be declined. Double-check your account balance to ensure you have sufficient funds available.

If needed, transfer funds or deposit money into your account before attempting to add the card again.

Contact bank to check for fraud alerts or frozen card

In some cases, your card may be declined due to fraud alerts or a frozen card. Banks and credit card issuers have robust security measures in place to protect their customers against fraudulent activity.

If you suspect that your card is being flagged for security reasons, contact your bank directly to inquire about any fraud alerts or if your card has been frozen. They will be able to provide further guidance on how to resolve the issue.

Remember, troubleshooting invalid card errors can vary depending on your specific situation. If none of the above steps resolve the issue, it’s best to reach out to the customer support team of the card issuer or the Shop Pay support team for further assistance.

They will have the expertise to help you troubleshoot and resolve the problem.

Region and Compatibility Issues

When it comes to troubleshooting Shop Pay errors while adding a card, one common issue that users may encounter is related to region and compatibility. This can occur when Shop Pay restricts certain card regions, preventing users from adding their card for payment.

If you find yourself facing this issue, there are a few steps you can take to resolve it.

Try a different browser or device

If you’re experiencing region and compatibility issues with Shop Pay, one potential solution is to try accessing the platform using a different browser or device. Sometimes, certain browsers or devices may not be fully compatible with Shop Pay, leading to errors when adding a card.

By switching to an alternative browser or device, you may be able to bypass the compatibility issue and successfully add your card.

Clear cookies and site data/cache

Another troubleshooting step to consider is clearing your browser’s cookies and site data/cache. Over time, these files can accumulate and interfere with the functioning of websites, including Shop Pay.

By clearing these files, you can ensure that you’re starting with a clean slate and potentially resolve any region or compatibility issues that may be causing errors when adding a card.

Use desktop instead of mobile

If you’re using Shop Pay on a mobile device and encountering region and compatibility issues, switching to a desktop computer or laptop may help. Sometimes, the mobile version of a website may have limitations or restrictions that aren’t present on the desktop version.

By accessing Shop Pay on a computer, you may have a better chance of successfully adding your card without any region or compatibility-related errors.

Remember, troubleshooting Shop Pay errors can vary depending on the specific issue you’re facing. If none of the above solutions resolve your problem, it’s always a good idea to reach out to Shop Pay’s customer support for further assistance.

They can provide you with specific guidance tailored to your situation and help you overcome any region or compatibility issues you may be experiencing.

Contacting Shopify Support

When encountering errors with Shop Pay while adding a card, it can be frustrating and time-consuming to try and resolve the issue on your own. Luckily, Shopify offers various avenues for contacting their support team to assist you in troubleshooting the problem.

Shopify 24/7 live chat or phone support

One of the quickest and most convenient ways to get in touch with Shopify support is through their 24/7 live chat or phone support. This allows you to directly communicate with a Shopify representative in real-time, ensuring that your issue is addressed promptly.

You can access the live chat support by visiting the Shopify Help Center and clicking on the “Contact support” button.

Provide order and Shop Pay details

When reaching out to Shopify support, it’s important to provide them with all the necessary information related to your order and the specific Shop Pay error you are encountering. Be prepared to share details such as the order number, the card you are trying to add, any error messages received, and any steps you have already taken to troubleshoot the problem.

This will help the support team better understand the issue and provide you with more accurate assistance.

They can further troubleshoot or escalate the issue

Upon contacting Shopify support and providing them with the necessary details, their team will work diligently to troubleshoot the problem. They have access to various resources and tools that can help identify the root cause of the error and provide a solution.

In some cases, if the issue requires further investigation or escalation, Shopify support can escalate the matter to their technical team for a more in-depth resolution.

Remember, when contacting Shopify support, it’s important to remain patient and cooperative. The support team is there to assist you and resolve the issue as quickly as possible. By providing them with the necessary information and following their guidance, you increase the chances of a successful resolution to your Shop Pay error.


In summary, Shop Pay card errors typically stem from minor user mistakes, bank account issues, site conflicts, or regional blocks. Carefully re-entering card information, contacting your bank, trying different browsers/devices, clearing cached data, or reaching out to Shopify support are common fixes.

With some targeted troubleshooting, you’ll hopefully be able to add your card to Shop Pay and enjoy seamless future checkouts.

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