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Troubleshooting Afterpay Buy Now Pay Later Button Not Working Issues

Afterpay has become a popular buy now pay later (BNPL) service, allowing shoppers to split purchases into 4 interest-free payments. However, sometimes the Afterpay button may not show up or work properly during checkout.

This can be frustrating if you were counting on using Afterpay to finance your purchase.

If you’re short on time, here’s a quick answer to your question: The most common reasons the Afterpay button doesn’t work are that the retailer doesn’t offer Afterpay, your browser has disabled third-party cookies, you’ve exceeded your Afterpay limit, or there’s a temporary technical issue.

Clearing cookies, using another browser, or contacting Afterpay support can often resolve the issue.

In this comprehensive guide, we’ll dig into the various reasons you may be having issues with the Afterpay button and provide troubleshooting tips to get it working again.

Confirm the Retailer Supports Afterpay

If you are experiencing issues with the Afterpay Buy Now Pay Later button not working, the first step is to verify if the retailer you are trying to make a purchase from actually supports Afterpay as a payment option.

Here are a couple of ways to confirm this:

Verify the retailer’s website lists Afterpay as a payment option

Before proceeding with your purchase, make sure to check the payment options provided by the retailer.

Look for the Afterpay logo or any mention of Afterpay as a payment method. If you cannot find Afterpay listed, it is likely that the retailer does not support this payment option.

payment option

Check Afterpay’s merchant directory to see if the store partners with them

Afterpay maintains a merchant directory on their website that lists all the stores and retailers that partner with them.

You can visit this directory and search for the specific retailer you are trying to make a purchase from. If the store is not listed in Afterpay’s directory, it means they do not have a partnership with Afterpay and you will not be able to use Afterpay for your purchase.

It is important to double-check these two sources to ensure that the retailer you are trying to purchase from supports Afterpay.

If you are still unable to find Afterpay as a payment option, it is recommended to reach out to the retailer’s customer support for further assistance or to explore alternative payment methods.

Check Your Browser and Cookie Settings

If you’re having trouble with the Afterpay Buy Now Pay Later button not working, it’s worth checking your browser and cookie settings.

The Afterpay button relies on third-party cookies, which some browsers block by default. This can prevent the button from appearing or functioning correctly on certain websites.

The Afterpay button relies on third-party cookies, which some browsers block by default

Third-party cookies are small pieces of data that are created by websites other than the one you are currently visiting. They are commonly used for tracking and advertising purposes.

However, some browsers, such as Safari, block these cookies by default for privacy and security reasons.

Did you know? According to a study conducted by Statista from 2012 to 2023, Safari is the second most popular browser worldwide, with a market share of 21%.

Try enabling cookies or using Chrome/Firefox private browsing mode

If you’re using a browser that blocks third-party cookies, you can try enabling them specifically for the website where you’re encountering the Afterpay button issue. This can usually be done through the browser’s settings or preferences menu.

Alternatively, you can use private browsing mode in Chrome or Firefox. Private browsing mode typically allows third-party cookies, which may enable the Afterpay button to function properly.

using Chrome

Clearing cookies and cache can also help if other sites’ buttons work

If you’ve checked your browser settings and enabled cookies but are still experiencing issues with the Afterpay button, it may be worth clearing your browser’s cookies and cache.

This can help resolve any temporary issues or conflicts that may be affecting the button’s functionality.

Pro tip: Remember that clearing cookies and cache will remove saved login information and browsing history for all websites, so you may need to re-enter your credentials and preferences.

Keep in mind that if the Afterpay button works on other websites, the issue may be specific to the website you’re currently on.

In such cases, reaching out to the website’s support team or contacting Afterpay directly may provide further assistance.

Make Sure You Haven’t Hit Your Afterpay Limit

One common reason why the Afterpay Buy Now Pay Later button may not be working is if you have reached your Afterpay limit. Afterpay allows a maximum of $2,000 outstanding at once across all purchases.

This means that if you have already made several purchases using Afterpay and have reached this limit, the button will not appear until you make payments and decrease your outstanding balance.

If you’ve reached your limit, the button won’t appear until you make payments

If you have reached your Afterpay limit, the Buy Now Pay Later button will not be visible on the websites of participating retailers.

This is because Afterpay wants to ensure that customers are able to manage their payments responsibly and not exceed their borrowing capacity.

By making payments towards your outstanding balance, you can free up available credit and regain access to the Afterpay service.

Check your account status to see if you have available credit

To determine if you have available credit with Afterpay, you can check your account status.

Log in to your Afterpay account and navigate to the account dashboard or settings page. Here, you will be able to view your outstanding balance, any upcoming payments, and your available credit.

If your available credit is zero or close to zero, it is likely that you have reached your Afterpay limit and will need to make payments to increase your available credit.

Remember, Afterpay is designed to be a convenient and manageable way to make purchases. By staying within your borrowing limit and making timely payments, you can continue to enjoy the benefits of the Afterpay Buy Now Pay Later service.

Try Again Later If Site Errors Occur

If you’ve encountered issues with the Afterpay Buy Now Pay Later button not working, don’t fret!

Sometimes temporary technical issues can cause payment failures on the Afterpay platform. It’s important to understand that these issues are usually not within your control, and they can happen to anyone.

Sometimes temporary technical issues cause Afterpay payment failures

When you experience site errors while trying to use the Afterpay Buy Now Pay Later button, it could be due to temporary technical issues on the Afterpay platform.

These issues can range from server glitches to system maintenance updates. While these problems are rare, they can cause intermittent errors for some users.

It’s worth noting that Afterpay is a widely used payment platform, and occasional technical hiccups are bound to happen. The good news is that these issues are usually resolved quickly, and you can try again later to complete your transaction.

Trying again in a few hours often resolves intermittent errors

If you encounter site errors while using the Afterpay Buy Now Pay Later button, it’s often best to wait and try again in a few hours. Many users have reported that their payment failures were resolved by simply retrying after a short period of time.

By waiting and trying again later, you give Afterpay’s technical team more time to address any underlying issues that may be causing the errors. This approach can save you from unnecessary frustration and ensure a smooth payment experience when you revisit the site.

Check Afterpay’s Twitter support for system status updates

To stay informed about any ongoing system issues or maintenance updates, it’s a good idea to follow Afterpay’s official Twitter support account.

They often provide system status updates and notify users of any known issues that may affect the functionality of the Buy Now Pay Later button.

By checking their Twitter support feed, you can get real-time information about the status of the Afterpay platform. This can help you determine whether the issues you’re experiencing are widespread or isolated to your specific account or device.

Remember, technical issues can happen to any online platform, and Afterpay is no exception. However, with a little patience and the right information, you can navigate through these challenges and enjoy the convenience and benefits of the Afterpay Buy Now Pay Later button.

Contact Afterpay Customer Service for Additional Help

If you’ve tried other troubleshooting tips, reach out to Afterpay support

If you’ve exhausted all other troubleshooting options and the Afterpay Buy Now Pay Later button still isn’t working, it’s time to reach out to Afterpay customer service for additional help.

They have trained professionals who can assist you in resolving any issues you may be experiencing.

They can look into any issues with your account or transactions

Afterpay customer service representatives have access to your account information and can investigate any potential issues that may be affecting the functionality of the Buy Now Pay Later button.

They can help identify any errors or glitches and provide solutions to get you back on track with your purchases.

You can contact support via live chat, phone, email, or social media

Afterpay offers multiple channels for customer support, so you can choose the one that is most convenient for you. You can reach out to them via live chat on their website, call their customer service hotline, or send them an email.

Additionally, Afterpay is active on social media platforms, so you can also try reaching out to them through Facebook, Twitter, or Instagram.

social media

When contacting Afterpay customer service, be sure to provide them with as much relevant information as possible, such as your account details, transaction history, and a detailed description of the issue you’re facing.

This will help them better understand the problem and provide you with a more efficient solution.

Remember, Afterpay’s customer service team is there to assist you and ensure your experience with the Buy Now Pay Later button is smooth and trouble-free. Don’t hesitate to reach out to them for additional help if you’re encountering persistent issues.


In summary, there are a few common reasons the Afterpay button may not appear or complete your checkout, including merchant eligibility, browser settings, account limits, and technical errors.

By verifying the retailer takes Afterpay, checking your credit status, trying another browser, and contacting customer service, you can often get the button working again and take advantage of BNPL financing.

Using the troubleshooting steps in this guide will help you problem-solve most non-functioning Afterpay button issues.

Just remember to exercise financial caution and only use Afterpay responsibly for purchases you can reasonably afford to split into 4 payments over 6 weeks.

With a bit of debugging, you’ll be on your way to enjoying the convenience of paying overtime with Afterpay.

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