Tried to use your EBT card on Instacart only to find it was declined? Don’t worry – this is a common problem many consumers face. But with the right troubleshooting, you can get your EBT benefits working online.
If you’re short on time, here’s a quick answer: There are a few reasons why your EBT card might not be working on Instacart.
In this comprehensive guide, we’ll dive into the specifics of using EBT cards with Instacart. We’ll explain eligibility requirements, account setup steps, and reasons your card may be declined. By the end, you’ll understand exactly why your EBT card isn’t working and how to fix it.
Instacart Has Strict EBT Eligibility Rules
When it comes to using your EBT card on Instacart, there are several eligibility rules that you need to be aware of. Instacart follows these rules to ensure that EBT benefits are used for their intended purpose – helping low-income individuals and families purchase food.
Let’s take a closer look at some of these rules.
Limited State and Retailer Availability
First and foremost, it’s important to note that Instacart’s EBT program is only available in select states. As of now, EBT can be used on Instacart in certain locations, but it may not be available in your area.
It’s always a good idea to check with Instacart or your local EBT office for the most up-to-date information on availability.
Required Secondary Payment Method
Another important eligibility rule is that Instacart requires a secondary payment method when using EBT. This means that you’ll need to have another form of payment, such as a debit or credit card, to cover any non-EBT-eligible items in your order.
Instacart does not currently support using EBT as the sole form of payment for your entire order.
EBT Can Only Be Used for Food
Lastly, it’s crucial to understand that EBT benefits can only be used to purchase eligible food items on Instacart.
This includes items like fruits, vegetables, dairy products, meat, and bread. Non-food items, such as household supplies or pet food, cannot be purchased with EBT benefits on Instacart.
It’s important to be mindful of these restrictions when using your EBT card on the platform.
For more detailed information on Instacart’s EBT eligibility rules and how to use your EBT card on the platform, you can visit the Instacart Help Center. They provide comprehensive guidance and answers to frequently asked questions about using EBT on their platform.
How to Confirm Your EBT Card Works on Instacart
Check If Your State Is Supported
If you’re experiencing issues with your EBT card not working on Instacart, the first step is to check if your state is supported. Instacart currently accepts EBT payments in select states, so it’s important to verify if your state is on the list.
You can easily find this information on the Instacart website or by contacting their customer support. If your state is not supported, unfortunately, you won’t be able to use your EBT card on the platform.
See If Your Retailer Accepts EBT
While Instacart accepts EBT payments in certain states, not all retailers on the platform may accept EBT. It’s essential to confirm whether the retailer you’re shopping from on Instacart is EBT-friendly.
You can do this by checking the retailer’s profile or contacting Instacart customer support for assistance. If the retailer doesn’t accept EBT, you may need to choose a different retailer or explore other ways to use your EBT benefits.
Make Sure Your Card Isn’t Expired
Another common reason for an EBT card not working on Instacart is if the card has expired. EBT cards typically have an expiration date printed on them, and it’s crucial to ensure that your card is still valid.
If your EBT card has expired, you’ll need to contact your state’s EBT office to request a replacement card. Once you have a new card, you should be able to use it on Instacart as long as your state and retailer are supported.
Remember, if you’re still experiencing issues with your EBT card on Instacart, it’s always best to reach out to their customer support for further assistance. They will be able to provide you with specific guidance and help resolve any problems you may be facing.
Setting Up EBT on Instacart Correctly
If you’re experiencing issues with your EBT card not working on Instacart, there are a few steps you can take to ensure that you have set up your EBT correctly on the platform.
By following these tips, you can make sure that your EBT card is accepted and that you can successfully use it to purchase groceries online.
Enter EBT Card Details Accurately
One common reason why an EBT card may not work on Instacart is due to incorrect entry of card details. It’s essential to double-check the information you provided during the setup process.
Make sure you have entered the correct EBT card number, expiration date, and security code. Even a small mistake in any of these details can lead to your card being declined.
If you are unsure about any of the card details, refer to the instructions provided by your EBT program or contact their customer service for assistance. Taking the time to input the information accurately will help ensure a smooth transaction process when using your EBT card on Instacart.
Add a Credit/Debit Card for Fees
While Instacart accepts EBT cards for eligible food purchases, it’s important to note that EBT cannot be used to pay for delivery fees, service charges, or tips.
To cover these additional costs, Instacart requires customers to have a credit or debit card linked to their account.
During the setup process, be sure to add a credit or debit card to your Instacart account. This card will be charged for any fees associated with your order, while your EBT card will be used for the eligible food items.
By having a credit or debit card on file, you can enjoy the convenience of having groceries delivered to your doorstep while using your EBT benefits for qualified purchases.
Choose EBT Eligible Foods Only
Another factor that may prevent your EBT card from working on Instacart is selecting items that are not eligible for purchase with EBT benefits. It’s important to be mindful of the specific guidelines and restrictions set by your EBT program when shopping online.
When browsing through the Instacart app or website, look for items that are labeled as “EBT eligible” or “SNAP eligible.” These items have been pre-approved by the program and can be purchased using your EBT card.
Avoid adding non-eligible items to your cart, as they may cause issues during the checkout process.
If you have any doubts about whether a specific item is EBT-eligible, you can also refer to the official website of your EBT program or contact their customer service for clarification. It’s always better to be safe and select items that are known to be eligible, ensuring a smooth transaction when using your EBT card on Instacart.
By following these steps and setting up your EBT card correctly on Instacart, you can enjoy the convenience of online grocery shopping while utilizing your EBT benefits. Remember to enter your card details accurately, add a credit or debit card for fees, and choose EBT-eligible foods only.
Troubleshooting When Your EBT Card Won’t Work
If you’re having trouble using your EBT card on Instacart, don’t worry, there are several steps you can take to troubleshoot the issue. Here are some suggestions to get you back on track:
Contact Instacart Support for Help
If your EBT card isn’t working on Instacart, the first thing you should do is reach out to their customer support team. They have dedicated support for EBT card users and can help you resolve any issues you may be facing.
You can find their contact information on the Instacart website or in the app.
Check for Blocks or Insufficient Funds
One common reason why an EBT card may not work on Instacart is if there are blocks or insufficient funds on the card.
Make sure to check your EBT account balance and ensure that you have enough funds available. If you recently received your benefits, it may take some time for the funds to be loaded onto your card.
Additionally, some EBT cards have restrictions on where they can be used.
Double-check if Instacart is an approved retailer for your EBT program. You can usually find this information on your state’s EBT program website.
Try a Different Delivery Service
If you’re still having trouble using your EBT card on Instacart, you can try using a different delivery service that accepts EBT payments.
There are several options available, such as Amazon Fresh and Walmart Grocery Delivery, which may be compatible with your EBT card. Explore these alternatives to see if they work for you.
Remember, it’s important to reach out to the relevant support teams and provide them with as much information as possible about the issue you’re facing. They will be best equipped to assist you and help resolve any problems you’re experiencing with your EBT card on Instacart.
Using EBT cards on Instacart can be tricky due to strict eligibility rules and required setup. But by understanding the specifics, you can troubleshoot problems and get your EBT working online.
Just be sure to confirm your state and retailer are supported, add a secondary payment method, and reach out for assistance if issues persist. With the right steps, you can enjoy seamless grocery delivery through your EBT benefits.