What To Do When Facebook Pay Is Sent To An Old Card
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What To Do When Facebook Pay Is Sent To An Old Card

Losing access to a payment method linked to Facebook Pay can be frustrating.

If you’ve had Facebook Pay payments sent to an old card, don’t panic – the situation can likely be resolved.

If you’re short on time, here’s a quick answer to your question: Contact Facebook Support and your bank to update the card info, request reversals of any pending charges, and unlink the old card from your Facebook account.

In this comprehensive guide, we’ll walk through all the steps needed to fix Facebook Pay charges being sent to an invalid card, from updating your Facebook payment settings to disputing unauthorized transactions.

Check Facebook Pay Settings

When you receive Facebook Pay to an old card, the first step is to check your Facebook Pay settings. This will help you identify the issue and take the necessary steps to resolve it.

To access your Facebook Pay settings, follow these simple steps:

  1. Step 1: Log in to your Facebook account and navigate to the settings menu.
  2. Step 2: Look for the “Payment Settings” or “Facebook Pay” option. Click on it to access your payment preferences.

Check Facebook Pay Settings

Confirm the Invalid Card is Still Listed

Once you are in the Facebook Pay settings menu, the next step is to confirm whether the invalid card is still listed as a payment method. Sometimes, even if you have updated your card information with your bank, Facebook may still have the old card details saved.

To check if the old card is still listed:

  1. Step 1: Look for the section that displays your saved payment methods.
  2. Step 2: Carefully review the list of cards and ensure that the old card is indeed present.

If you find that the old card is still listed, proceed to the next step.

Remove the Old Card

To prevent future Facebook Pay transactions from being sent to the old card, you need to remove it from your payment methods. Here’s how:

  1. Step 1: Locate the old card in your list of payment methods.
  2. Step 2: Click on the option to remove or delete the card.
  3. Step 3: Confirm the removal when prompted.

By removing the old card, you ensure that Facebook Pay transactions will not be sent to the outdated account.

Add a New Payment Method

Now that you have removed the old card, it’s time to add a new payment method to ensure that future Facebook Payments are directed to the correct account. Follow these steps to add a new payment method:

  1. Step 1: Look for the option to add a new payment method in your Facebook Pay settings.
  2. Step 2: Select the type of payment method you want to add, such as a credit card or PayPal.
  3. Step 3: Enter the required details for the new payment method and save the changes.

By adding a new payment method, you ensure that Facebook Pay transactions will be sent to the updated and correct account.

Remember, it’s crucial to regularly review and update your payment methods on Facebook to avoid any issues with receiving payments or sending money.

Taking these simple steps will help you ensure a smooth and hassle-free experience with Facebook Pay.

Contact Facebook Support

If you find yourself in a situation where Facebook Pay has been sent to an old card, it is important to take immediate action to rectify the situation. One of the first steps you should take is to contact Facebook Support for assistance.

Facebook Support can provide guidance and help resolve the issue efficiently. Here are some specific actions you can take when reaching out to Facebook Support:

Contact Facebook Support

Ask to Reverse Any Pending Charges

When you contact Facebook Support, make sure to ask them to reverse any pending charges on the old card. This will help prevent any further unauthorized transactions from occurring.

It is crucial to act quickly to minimize any potential financial loss. Be sure to provide them with all the necessary details, such as the transaction date, amount, and the card it was sent to.

Request They Unlink the Invalid Card

In addition to reversing any pending charges, it is essential to request that Facebook Support unlinks the invalid card from your account.

By doing so, you can ensure that future transactions are not mistakenly sent to the old card. Provide them with the necessary information, such as the card number and expiration date, to help expedite the process.

Inquire About Reimbursement for Unauthorized Transactions

If you have experienced unauthorized transactions due to Facebook Pay being sent to an old card, it is important to inquire about reimbursement. Facebook Support can assist you in determining the appropriate steps to take to recover any lost funds.

Keep in mind that providing them with any relevant evidence, such as transaction records or screenshots, can help expedite the reimbursement process.

Remember, it is crucial to remain calm and patient when dealing with Facebook Support. They are there to assist you and resolve the issue as quickly as possible.

By following these steps and reaching out to Facebook Support, you can take the necessary actions to address the situation effectively.

Notify Your Bank

If you find yourself in a situation where Facebook Pay has been sent to an old card, the first and most important step is to notify your bank as soon as possible. Your bank will be able to assist you in resolving the issue and taking the necessary steps to protect your account.

Report Unauthorized Facebook Charges

If you notice any unauthorized charges on your old card from Facebook Pay, it is crucial to report them to your bank immediately. This will help in preventing any further fraudulent activity and ensure that you are not held responsible for any unauthorized transactions.

When contacting your bank, provide them with all the necessary details such as the date and amount of the unauthorized charges. It is also helpful to provide any additional information that may assist in the investigation, such as any suspicious emails or messages you may have received.

Cancel the Old Card

Once you have notified your bank about the situation, they will likely advise you to cancel your old card. This is an important step to prevent any future payments from being sent to the outdated card. Your bank will guide you through the process of canceling the card and issuing a new one.

It is crucial to update your payment information on Facebook and any other platforms where you have linked your old card. This will ensure that future transactions are directed to the correct and updated card.

Cancel the Old Card

Dispute Recent Facebook Transactions

If you have made recent legitimate transactions on Facebook Pay using your old card, it is essential to dispute those transactions with your bank. They will guide you through the dispute process and work towards resolving the issue.

Provide your bank with the necessary documentation to support your claim, such as receipts or screenshots of the transactions. This will strengthen your case and increase the chances of a successful resolution.

Remember to keep a record of all communications with your bank regarding the issue. This will serve as evidence if needed and help track the progress of your case.

For more information on how to handle unauthorized charges and protect your financial accounts, you can visit the Federal Trade Commission.

Monitor Account Activity

When Facebook Pay is sent to an old card, it is important to monitor your account activity to ensure that you can quickly resolve any issues that may arise. By staying vigilant and keeping a close eye on your financial transactions, you can protect yourself from any potential unauthorized charges or fraudulent activity.

Review Facebook Notifications

One of the first steps you should take is to review any notifications you receive from Facebook regarding your payment. Facebook typically sends notifications to inform you when a payment has been sent or received.

If you notice that the payment was sent to an old card, you can immediately take action to update your payment information and avoid any potential problems.

Check Bank Statements Regularly

In addition to reviewing Facebook notifications, it is crucial to regularly check your bank statements to ensure that all transactions are accurate.

By carefully examining your statements, you can quickly identify any discrepancies and take the necessary steps to resolve them.

If you find that Facebook Pay was sent to an old card, you can contact your bank and provide them with the updated payment information.

Set Up Account Alerts

To further safeguard your financial transactions, consider setting up account alerts with your bank. Account alerts can notify you via email or text message whenever there is any activity on your account.

This can include notifications for incoming payments, changes to your payment information, or any suspicious activity. By receiving these alerts, you can promptly address any issues and prevent any unauthorized access to your funds.

Remember, staying proactive and monitoring your account activity is crucial when Facebook Pay is sent to an old card.

By reviewing notifications, checking bank statements regularly, and setting up account alerts, you can ensure that your financial information is secure and up to date.


Having Facebook Pay charges go to an old, invalid card can be stressful and disruptive.

Fortunately, by contacting Facebook Support, your bank, updating your payment settings, and closely monitoring account activity, you can get the situation under control.

With some persistence and the steps outlined here, you can get pending charges reversed, reimbursement for unauthorized transactions, and prevent any further Facebook Payments from going to the wrong place.

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