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How To Remove Shop Pay: A Step-By-Step Guide

Shop Pay is a fast and secure online checkout service offered by Shopify. It allows customers to check out on your Shopify store with just a few clicks, without having to enter any shipping or payment details.

While Shop Pay can help increase conversion rates and provide a smoother buying experience, you may want to remove it from your store for various reasons.

If you’re short on time, here’s a quick answer to removing Shop Pay: You can disable Shop Pay by going to Settings > Payments in your Shopify admin and toggling off the “Shop Pay” option. However, to completely delete Shop Pay you’ll need to contact Shopify support.

In this comprehensive guide, we’ll walk through everything you need to know about removing Shop Pay from your Shopify store, including step-by-step instructions for disabling and deleting it. We’ll also discuss the pros and cons of offering Shop Pay to help you decide if removing it is the right move for your business.

Understanding Shop Pay and Its Benefits

What is Shop Pay and how does it work?

Shop Pay is a payment option that allows customers to securely and conveniently make purchases on participating online stores. It is a fast and easy checkout experience that is designed to save time for customers and increase conversion rates for merchants.

With Shop Pay, customers can store their shipping and payment information, making future purchases a breeze.

Shop Pay works by securely saving customer information, including shipping addresses and payment details. When a customer chooses to use Shop Pay at checkout, their information is automatically populated, eliminating the need to manually enter it each time. This not only saves time for customers but also reduces the risk of errors during the checkout process. 

In addition to its convenience, Shop Pay also offers enhanced security measures to protect customer data. It uses advanced encryption and fraud detection technology to ensure that sensitive information is kept safe and secure. This provides peace of mind for both customers and merchants.

Shop Pay

The pros of offering Shop Pay

There are several benefits to offering Shop Pay as a payment option on your online store:

  • Improved conversion rates: Shop Pay streamlines the checkout process, reducing friction and increasing the likelihood of customers completing their purchases. This can lead to higher conversion rates and increased sales for your business.
  • Enhanced customer experience: By providing a fast and convenient checkout experience, Shop Pay can help improve customer satisfaction and loyalty. Customers can save time by not having to enter their information for every purchase, making it more likely for them to return to your store in the future.
  • Increased security: Shop Pay’s advanced security measures help protect both customers and merchants from fraud and data breaches. This can build trust with your customers and give them the confidence to shop with you.
  • Integration with other platforms: Shop Pay integrates seamlessly with popular ecommerce platforms like Shopify, making it easy to set up and manage. It also offers features like order tracking and package protection, further enhancing the customer experience.

By offering Shop Pay as a payment option, you can provide your customers with a convenient and secure checkout experience, while also benefiting from increased conversion rates and customer satisfaction. It is a win-win for both you and your customers.

Deciding If You Should Remove Shop Pay

Shop Pay is a popular payment option for online shoppers, but it’s important to consider whether it’s the right choice for your needs. Here are some factors to consider when deciding if you should remove Shop Pay:

Potential drawbacks of Shop Pay

While Shop Pay offers convenience and security, it may not be suitable for every situation. Some potential drawbacks to consider include:

  • Limited availability: Shop Pay is currently only available for Shopify stores, so if you’re using a different e-commerce platform, it won’t be an option for you.
  • Additional fees: Depending on your Shopify plan, there may be additional fees associated with using Shop Pay. Make sure to review your plan and budget accordingly.
  • Customer preferences: It’s important to consider your target audience and their preferences. Some customers may prefer other payment options or may not be familiar with Shop Pay.

When it makes sense to remove Shop Pay

While there are potential drawbacks, there are also situations where it makes sense to remove Shop Pay. Here are a few scenarios:

  • Expanding to other platforms: If you’re planning to expand your online store to other e-commerce platforms, removing Shop Pay can ensure a consistent payment experience for all customers.
  • Reducing costs: If you’re looking to minimize costs associated with your Shopify plan, removing Shop Pay can help you achieve that goal.
  • Meeting customer demands: If you’ve received feedback from your customers expressing a preference for other payment options, it may be worth considering their needs and removing Shop Pay.

Ultimately, the decision to remove Shop Pay should be based on your specific circumstances and the needs of your business. Consider the pros and cons, and weigh them against your goals and customer preferences.

Disabling Shop Pay in Your Shopify Store

Navigate to the Payments settings

Removing Shop Pay from your Shopify store is a simple process that can be done in just a few clicks. To begin, log in to your Shopify account and navigate to the “Settings” tab in the lower left-hand corner of the dashboard.

From there, select “Payment providers” to access the payment settings for your store.

Removing Shop Pay

Toggle off the Shop Pay option

Once you are in the payment settings, scroll down until you find the section labeled “Alternative payments”. Here, you will see a list of payment options available for your customers. Locate the “Shop Pay” option and click on the toggle switch to disable it.

This will prevent your customers from using Shop Pay as a payment method during the checkout process.

Confirming Shop Pay is disabled

To ensure that Shop Pay has been successfully disabled, it is recommended to test the checkout process on your store. Add a test product to your cart and proceed to the checkout page. If Shop Pay is no longer displayed as a payment option, then you have successfully removed it from your store.

Disabling Shop Pay can be a good option if you prefer to offer other payment methods to your customers or if you have found that Shop Pay is not widely used by your target audience. Remember that there are several other payment options available in Shopify, such as PayPal, credit cards, and Apple Pay, which can provide a seamless checkout experience for your customers.

For more information on disabling payment options in Shop Pay, you can visit the official Shop Pay help center here.

Deleting Shop Pay Permanently

Contacting Shopify support to remove Shop Pay

If you are looking to remove Shop Pay from your online store, the first step is to contact Shop Pay support. They have a dedicated team that can assist you in this process. You can reach out to them via email, live chat, or phone call.

Make sure to provide them with all the necessary details, such as your store name and the reason for wanting to remove Shop Pay. The support team will guide you through the steps to ensure a smooth removal process.

Shopify support

The account cleanup process

Once you have contacted Shop Pay support and requested the removal of Shop Pay, they will guide you through the account cleanup process. This involves removing any existing Shop Pay buttons or widgets from your website and disabling the payment option for your customers.

It is important to follow these steps carefully to ensure that Shop Pay is completely removed from your online store.

During the account cleanup process, you may also be asked to provide feedback on your experience with Shop Pay. This feedback can be valuable for Shopify in improving their services and addressing any issues you may have encountered.

After the account cleanup process is complete, it is recommended to test your website thoroughly to ensure that Shop Pay is no longer visible to your customers. This can be done by placing test orders and checking the payment options available at the checkout page.

Remember, removing Shop Pay permanently from your online store means that your customers will no longer have the option to use it as a payment method. It is important to communicate this change to your customers and provide alternative payment options to ensure a seamless shopping experience.

For more information on removing Shop Pay and managing your Shopify store, you can visit the Shop Pay Help Center, where you will find detailed guides and resources to assist you.

Alternatives to Shop Pay

If you’re looking to remove Shop Pay from your online store, there are several alternative options available that can provide a smooth and efficient checkout experience for your customers. Here are a few alternatives to consider:

Other accelerated checkout options

One popular alternative to Shop Pay is PayPal Express Checkout. With PayPal Express Checkout, customers can easily complete their purchases by logging into their PayPal accounts and bypassing the need to enter their shipping and payment information manually. This can save time and provide a seamless checkout process for your customers.

Another option to consider is Amazon Pay. With Amazon Pay, customers can use their Amazon accounts to complete their purchases on your online store. This can be advantageous as many customers already have Amazon accounts with their shipping and payment information saved, making the checkout process quick and convenient.

Google Pay is also a viable alternative. With Google Pay, customers can quickly and securely complete their purchases using the payment information stored in their Google accounts. This can be especially beneficial for customers who use Android devices and have their payment information saved in their Google accounts.

Google Pay

Optimizing your existing checkout

If you prefer to stick with your existing checkout system, there are ways to optimize it to provide a better user experience.

One important factor to consider is the simplicity of the checkout process. Ensure that your checkout page is clean, easy to navigate, and requires minimal steps for customers to complete their purchase.

Another key aspect to focus on is the loading speed of your checkout page. Slow-loading pages can lead to cart abandonment, so it’s crucial to optimize your website’s performance. This can be achieved by compressing images, minimizing server requests, and implementing a reliable hosting solution.

Additionally, offering multiple payment options can give customers more flexibility and increase the likelihood of a completed purchase. Consider integrating alternative payment gateways such as Stripe, Square, or Braintree to provide customers with a variety of payment choices.

Remember, it’s important to regularly test and monitor your checkout process to identify any potential issues or bottlenecks. By continuously optimizing your checkout system, you can provide a seamless and efficient experience for your customers, regardless of whether you choose to remove Shop Pay or not.


While Shop Pay makes checking out faster and easier for customers, it may not be the right solution for every Shopify business. Carefully consider the benefits and potential drawbacks before deciding to remove it.

If you do want Shop Pay gone, disabling it is simple but deleting it permanently requires contacting Shopify support.

We hope this guide has equipped you with everything you need to know to remove Shop Pay if necessary. Just remember that optimizing your checkout process remains important, whether you use Shop Pay or not.

Focus on providing a fast, seamless buying experience and your customers will keep coming back.

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