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Troubleshooting Shop Pay Payment Issues: What To Do If Shop Pay Couldn’T Confirm Your Information

Shop Pay is a fast and convenient way to check out many popular online stores. But sometimes Shop Pay runs into issues verifying your payment and shipping details during checkout.

If you see an error saying Shop Pay couldn’t confirm your information, don’t panic – here are some troubleshooting tips to get your order through.

If you’re short on time, here’s a quick answer: Double-check that your billing and shipping details are entered correctly.

You could also try adding your payment card again or using a different card. Make sure your browser accepts cookies. As a last resort, complete your checkout as a guest without using Shop Pay.

Confirm All Details Entered Correctly

When encountering payment issues with Shop Pay, it’s important to ensure that all the details you entered are correct.

Mistakes in spelling or formatting can lead to payment failures. Here are a few steps to double-check your information:

Confirm All Details

Double Check Spelling Of All Fields

Take a moment to review all the fields you have filled out during the checkout process.

Verify that your name, address, and contact information are spelled correctly. Simple typos can cause payment issues, so it’s essential to pay attention to detail.

Additionally, ensure that you have entered the correct email address and phone number, as this information may be used for any payment-related notifications.

Try Entering Billing Info Before Shipping

Another troubleshooting step is to enter your billing information before your shipping details. Sometimes, the payment process may fail if the billing information is not entered correctly or does not match the information associated with your payment card.

By entering your billing information first, you can eliminate any potential errors and increase the chances of a successful payment.

Make Sure Billing Address Matches Your Payment Card

One common issue that can arise is when the billing address you entered does not match the address associated with your payment card.

It’s crucial to ensure that the billing address you provide matches the address on file with your bank or credit card company. If these addresses don’t match, the transaction may be declined.

Check your payment card statement or contact your bank to confirm the correct billing address.

Remember, small mistakes or inconsistencies in your information can lead to payment failures. By confirming all the details entered correctly, you can help troubleshoot and resolve any payment issues you may encounter with Shop Pay.

Try Adding Your Payment Card Again

If you’re experiencing issues with Shop Pay confirming your information, one of the first things you can try is to remove and re-enter your card details.

Sometimes, a simple error or typo in the card information can cause the payment to fail.

Double-check the card number, expiration date, and security code to ensure that you’ve entered them correctly.

It’s also worth noting that Shop Pay supports most major credit and debit cards, so make sure that your card is supported.

Try Adding Your Payment

Remove And Re-Enter Card Details

To remove and re-enter your card details on Shop Pay, follow these steps:

  1. Go to the Shop Pay payment page.
  2. Select the option to edit your payment information.
  3. Remove the existing card details.
  4. Enter the card details again, carefully checking for any errors.
  5. Proceed with the payment process and see if the issue is resolved.

If the problem persists, there are a couple more steps you can take to troubleshoot the issue.

Pay With a Different Card

If re-entering your card details doesn’t solve the problem, you can try using a different payment card.

This will help determine if the issue lies with the specific card you were using or if it’s a problem with Shop Pay itself.

Make sure to use a valid and supported card to ensure a smooth payment process.

Call Your Card Provider To Confirm Validity

If you’ve tried re-entering your card details and using a different card but are still experiencing payment issues, it may be worth contacting your card provider directly.

Sometimes, certain security measures or restrictions put in place by your card provider can prevent payments from going through.

By reaching out to them, you can confirm the validity of your card and ensure that there are no blocks or limitations affecting your ability to make online payments.

Remember, if you’re still facing issues with Shop Pay confirming your information, it’s always a good idea to reach out to the Shop Pay support team for further assistance.

They have the expertise to help you resolve any technical issues and get you back on track with your payment process.

Call Your Card Provider

Ensure Your Browser Accepts Cookies

If you are experiencing issues with Shop Pay and it can’t confirm your information, one of the common reasons could be that your browser is not accepting cookies.

Cookies are small text files that websites store on your computer to remember your preferences and provide a personalized experience.

In order for Shop Pay to work properly, it requires cookies to be enabled in your browser.

Shop Pay Requires Cookies To Work

Shop Pay relies on cookies to securely save your payment information and shipping details.

By accepting cookies, you allow Shop Pay to remember your information, making the checkout process faster and more convenient.

If your browser is not set up to accept cookies, you may encounter issues with Shop Pay’s functionality.

Enable Cookies In Your Browser

To ensure that your browser accepts cookies, you can follow these simple steps:

  1. Open your browser’s settings or preferences.
  2. Look for the privacy or security section.
  3. Enable cookies by selecting the appropriate option.
  4. Save the changes and restart your browser.

Once you have enabled cookies, try accessing Shop Pay again and see if the issue is resolved.

Try Shopping On Different Browser Or Devices

If enabling cookies doesn’t solve the problem, you can also try shopping on a different browser or device. Sometimes, certain browser settings or configurations may interfere with Shop Pay’s functionality.

By switching to a different browser or device, you can determine if the issue is specific to your current setup.

Remember, Shop Pay works seamlessly with popular browsers like Google Chrome, Mozilla Firefox, and Safari. If you are using a less common browser, there might be compatibility issues that could be resolved by switching to a more widely supported browser.

For more information on enabling cookies in different browsers, you can visit the official support pages of the respective browsers:

By ensuring that your browser accepts cookies, you can resolve Shop Pay payment issues and enjoy a smooth shopping experience. Remember to keep your browser and device updated for the best performance.

Try Shopping On Different Browser

Checkout As a Guest Without Shop Pay

If you are experiencing issues with Shop Pay and are unable to complete your purchase, there is an alternative option available for you.

You can still proceed with your order by checking out as a guest without the need to use Shop Pay. This means that you can continue with your purchase without having to create or log in to a Shop Pay account.

Enter Details Manually If Shop Pay Fails

If you encounter any difficulties with the Shop Pay payment process, you can manually enter your payment details to complete your purchase.

This option allows you to input your credit card information directly on the checkout page, ensuring a seamless transaction.

By entering your payment details manually, you can bypass any issues that may have arisen with the Shop Pay functionality.

Pro Tip: Make sure to double-check your credit card information for accuracy before submitting your order. This will help prevent any potential delays or errors in the payment process.

You Can Still Get Order Confirmation Via Email

Even if you are unable to use Shop Pay or encounter issues during the payment process, rest assured that you will still receive an order confirmation via email.

This confirmation email will contain all the relevant information regarding your purchase, including the items ordered, shipping details, and payment confirmation.

Therefore, you can proceed with confidence, knowing that your order will be processed and confirmed regardless of any Shop Pay difficulties.

For more information on troubleshooting Shop Pay payment issues or if you have any concerns about your purchase, you can visit the official Shop Pay support page. 

This resource provides comprehensive guidance and assistance to help resolve any Shop Pay-related issues you may encounter.


Shop Pay makes checking out faster by saving your information, but sometimes technical issues prevent it from working properly.

Carefully check all your details, try another payment method, enable cookies, or skip Shop Pay altogether to complete your checkout.

With a few simple troubleshooting steps, you can confirm your order and get your items shipped out quickly.

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